Windows 10: how to edit the date of birth in child's account after signing in family safety

Due to technical error the DOB of my account has changed and unnecessarily imposing parental control. Earlier the option was enabled using my wife's account. Now, i want to edit my DOB using family safety through my wife's account, as my account is under her account's control. i have already signed in family safety using my wife's account after help from microsoft support team agent's guidance. Please help me to proceed further to edit the DOB of my account using family safety.

:)

 

Correcting incorrect date of birth

Dear NietVan2013,In this case I suggest you try the following;

Sign in with your "child" Windows account;

Go to link:account.microsoft.com and log in with your "child" name;

Click Your Information;

Click Edit Profile Information;

Try changing the date of birth on the account;

If you manage to change the date of birth, log in with the adult account;

Go to: family.microsoft.com

Remove your family group account;

Hope this helps, see you soon!

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.

 

Family Safety: can't add accounts

Hi Karl,

Welcome to Microsoft Community and thank you for posting the query.

From your description I understand that you are having issues with adding child account. I am sorry for the trouble you have gone through. I appreciate your patience in this matter.

Have you verified the date of birth you setup for these child accounts?


If you have not setup their date of birth properly on
https://account.live.com/, we suggest you login your children's account and apply the complete details and update the account. After updating the profile information, remove and re-add the child account on the Family Safety
website. Please follow these steps on how to remove a child and re-add it as a member of your Family Safety program.

To remove a member, follow these steps:

1. Log in to https://fss.live.com.

2. Click Remove a family member.

3. Select the member you want to remove by selecting the checkbox on the right of each member.

4. Click Remove, confirm it by clicking Remove
again.

To add the member again, follow these:
1. Click Add a new child.

2. You will be asked to sign in the member you want to add. Click
Sign in at the right side of the option "Does this child has a Windows Live ID?"

3. Sign in using the child account. After entering the child account, it should appear as the member.


After doing all of these and issue persists, please tell us so we can assist you further.

Thank you.