Windows 10: How do stop window hello asking to use my school account to change pin

Discus and support How do stop window hello asking to use my school account to change pin in Windows Hello & Lockscreen to solve the problem; So my pin is not working lately, so im trying to change it, but window hello keeps telling me to use my school account when its been 3 years since ive... Discussion in 'Windows Hello & Lockscreen' started by Phong Nguyen4, Apr 19, 2025 at 11:03 AM.

  1. How do stop window hello asking to use my school account to change pin


    So my pin is not working lately, so im trying to change it, but window hello keeps telling me to use my school account when its been 3 years since ive last used it and i dont remember the passwordTo be specific, my pin said that i have entered it wrong too many times so i cant use it, so im trying to change it, but the window hello keeps telling me that i need to use the school account, which i dont even remember using, so how can i disable the need for corporate account Im using windows 10 btw

    :)
     
    Phong Nguyen4, Apr 19, 2025 at 11:03 AM
    #1
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
  3. Change Windows Hello Pin for 2nd account.

    Hey,

    I have an old Microsoft account (I'm posting this question on said account) that I am trying to sign into through the xbox app but forgot the pin for it. I am signed into the account on my pc, as it is listed under accounts in the settings, however it is
    not the administrator account. When I attempt to change the Windows Hello Pin for the old account, it only allows me to change the pin for the administrator account.

    How can I change the pin for my old/2nd account?
     
    xAtomic Failx, Apr 19, 2025 at 11:05 AM
    #3
  4. TONPumper Win User

    How do stop window hello asking to use my school account to change pin

    Onedrive asking to sign in to a school account

    Hello, A few years ago, I lost access to my school email and had to create a new personal email for windows. My files sync fine with the new email, but once a day, I get a prompt asking me to sign into sharepoint and when I click the button to sign in, the only option I have is for the school account which I don't have access to. I deleted everything that started with Microsoft Office from credential manager that didn't have my personal email in the username field, ran the command C:\Program Files\Microsoft OneDrive\onedrive.exe /reset to reset onedrive, and uninstalled/reinstalled onedrive to no avail. Does anyone know what I missed here or why my school account is still connected? EDIT: I saw a SSO_POP_User credential that I missed in credential manager. Maybe that will fix it. I just unlinked and link my account and wasn't prompted to sign in; however, when the select an account prompt comes up, the school email appears in the list of options.
     
Thema:

How do stop window hello asking to use my school account to change pin

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