Windows 10: How do I fix problem with processing a purchase from the MS store?

Discus and support How do I fix problem with processing a purchase from the MS store? in Windows 10 Software and Apps to solve the problem; I play World of Tanks Blitz. Recently I've been getting this errror code when trying to purchase game products through Microsoft:... Discussion in 'Windows 10 Software and Apps' started by Jimmy_BI, Mar 27, 2025 at 9:32 PM.

  1. Jimmy_BI Win User

    How do I fix problem with processing a purchase from the MS store?


    I play World of Tanks Blitz. Recently I've been getting this errror code when trying to purchase game products through Microsoft: 8WxhdGzymkSKl1Yw.23.2.1.9.4 I've turned off my Norton VPN, reset my MS logon, checked for locked accounts with Xbox and reloaded my credit card. Still getting the message up. What is the issue?

    :)
     
  2. Ivan P. Win User

    Online activation and purchase of Windows 10 using PPPOE and MS Store

    I have installed a Windows 10 Home using media creation tool from Microsoft. Now I would like to activate it and purchase the valid key. So, I step into Parameters > Activation and select there a Go to Microsoft Store entry. The window with MS store page opens, but when I click on Buy option I get an error code 0x800713AB with a description "Internet Connection required".


    How do I fix problem with processing a purchase from the MS store? [​IMG]


    Obviously, I am connected to Internet.
    But I am using a PPPOE connection which is rather good and MS store page can be opened in browser (although price there is different (higher), heh).

    If this may be helpful, after boot I am connecting ("dialing") to my connection manually, this is fine for me. Another interesting feature: in Control Panel > Network and Internet I have a "no Internet Access" notice, but everything works fine. I was also able to install some application from MS Store, although got the same error message, but it installed and worked.

    So, how do I get past the 0x800713AB error message and purchase the activation key with usage desktop version of Microsoft Store?
     
  3. When i am opening MS Store in my laptop it is not opening and in app list i cant see ms store name how to fix this problem

    When i am opening MS Store in my laptop it is not opening and in app list i cant see ms store name how to fix this problem
     
  4. How do I fix problem with processing a purchase from the MS store?

    Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on
      https://account.live.com make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      http://www.xbox.com
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    http://answers.microsoft.com/en-us/...ws-store/6f0ee18e-c21a-4fd5-a772-1cd6042d3349

    Kind Regards
     
Thema:

How do I fix problem with processing a purchase from the MS store?

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