Windows 10: How do I fix my laptop display turning black while playing games?

The problem: The laptop I'm having problems with is the dell Inspiron 15 Intel Iris Xe GPU and 12th Gen Intel Core i7-1255U. The laptop is fine for the most part besides what has been happening for the past 2 days. Basically when I launch a game something as low demanding as Roblox after a short amount of time non specific the laptop screen will make a short static/buzz sound and at the same time go black with black and white static at the middle of the screen for a split second. After this the laptop screen will just be black but still emit some visible light showing that the laptop i

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Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Laptop display randomly turns black

My dell laptop display randomly turns black. Sometimes it goes for some time with no problem than it starts turning black every minute or so until it starts “blinking” and at last it’s black most of the time.
While it’s black I can still type and it will react to my input in the background.
The OS is windows 10. I reinstalled display drivers (downloaded newest drivers) and ran some hardware tests on startup.
Any ideas how to fix this.

Thank you!

 

Laptop goes to sleep when the LID is closed while playing the game.

Hello,

I realize the inconvenience you are facing in your laptop regarding the sleep mode while playing game. We will help you.

To assist you better, I suggest you to answer the below questions.

• Have you connected the external monitor to the Laptop?
• Did you make any recent changes prior to the issue?
• Are you facing this issue specifically when playing the specific Game?
• Are you facing this issue after any recent updates installed?

This issue might have caused due to the power settings for the closing of LID is set to sleep mode.

I suggest you to follow the below steps and check if it helps.

• Press Windows + X keys and select the Control Panel.
• Select Power options by searching in search box.
• Right side select Change Plan setting next to the power plans.
• Select the Change advanced Power plan settings.
• Under the list select and expand Power buttons and lid.
• Select Turn off the display under the drop down of setting.
• Click Apply. Ok.
• Close the LID and Check if the issue resolves.

Please post to us with the results to help you better.