Windows 10: How can I get my farmville 2: country escape back?

I had to reset my windows 10 laptop back to factory settings and lost my Farmville 2: country escape game. When I go to the Microsoft store it says that I own the game and won't let me download it. How can I get my game back?

:)

 

Farmville 2 Country escape

Why is it that Microsoft are not running the latest version of Farmville 2 Country escape This makes it impossible to play a full game as the rest of the coop are on another version and Marie order Board needs to Sync You can't sync with the cloud if you are not using the latest version

 

farmville 2: Country Escape won't download or update

I am having this problem downloading Farmville 2 country escape on my laptop

 

Trouble with Farmville Country Escape app

Hello,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I apologize for the inconvenience caused to you with playing the game Farmville 2 Country Escape as it crashes, we will help you with this issue.

This behavior can be caused due to conflict between build-in and purchased app or any other third party software. Hence, I would suggest you to try the methods below and check.

Method 1: As an initial step, I would suggest you to follow the below steps and see if the issue can be resolved.

• • • Type Troubleshooting in the search next to start on the desktop and select
      Troubleshooting.
    • Click on View All on left side and select Windows Store Apps.
    • Click on “Advanced” and then click on “Run as Administrator”
    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Method 2: If the issue still persists, try to uninstall the game and re-install it from the
Windows Store and check.

Uninstall the game:

• Type Programs in the Search box from the desktop and select
  Programs and Features.
• Right click on Farmville 2 Country Escape and click on
  Uninstall.
• Later try to install it from the Windows Store.

Also refer to: For Help with Gaming Issues

Hope it helps. Kindly update the status of this issue, we will be happy to help you.