Windows 10: Hitting the windows key turning off my main monitor and making me exit the game?

When I am playing a game and hit the window key my main monitor turns off for about 5-8 seconds then comes back on and when it does i’m no longer on my game. This has only started happening recently and none of the fixes I have tried don't fix the issue.

:)

 

Black screen after exiting games

Hi all,

Ever since I installed the Windows 10 Anniversary edition update a few weeks ago, I've been having a weird display issue.

Every time I finishing playing a game, upon exiting back to Windows my desktop is completely black. After some trial and error I've found that disconnecting the HDMI cable from my monitor for a couple of seconds and then plugging it back in results in the correct display.

I've done some Googling and it's been suggested that Windows may be showing me a "ghost display"; that is, a display that it thinks exists, but actually doesn't.

However, I don't believe that is my issue, as in advanced Display Settings, no second monitor is displayed, and one is not detected when I click "Detect". In addition, the Intel HD Graphics application does not show/detect any non-existent device.

It was also suggested that my D-Sub connector may be faulty and thinking that there is a second display when there is not, but connecting a second screen via that port and then playing/exiting a game results in the same issue.

I'm currently at a loss as to what the issue could be, so if anyone has any hints/tips as to what my next steps should be (or, of course, the answer), I'd be grateful for your assistance.

Thanks,
David

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Black Screen issue for Exclusive Fullscreen mode when exiting or Alt+Tab to Desktop

Hi,

Issues with exiting from a game in full-screen mode may occur due to several reasons. It is possible that your video card driver is not updated or not compatible with the current configuration of your PC. To properly isolate your concern, please provide
us the following information:

• Are you using a dual monitor display?
• Does the issue occur when exiting the games from windowed mode?
• What troubleshooting steps have you tried so far to resolve the issue?
• Have you tried to update your video card drivers?

In the meantime, we suggest that you install all the critical and important Windows Updates on your computer by following the steps on this

link.