Windows 10: Highlighting of text does not work correctly

Back in March of 2023, Robert Twyman reported that highlighting text and the drag and drop features work poorly or not at all. His description of the problem was exemplary:When I attempt to highlight text and hold down the mouse button at where I want it to start, the following happens:1. It does not highlight at all2. It may start to highlight 3 or 4 words in or several lines later then on releasing the mouse button the highlighted text might remain on or turn off.3. It starts to highlight correctly then turns it off on releasing the mouse button.4. It starts to highlight correctly but turns

:)

 

Highlighting of text does not work correctly

Highlighting of text does not work correctly

When I attempt to highlight text and hold down the mouse button at where I want it to start

The following happens

1. It does not highlight at all

2. It may start to highlight 3 or 4 words in or several lines later then on releasing the mouse button

The highlight might remain on or turn off

3. It starts to highlight correctly then turns it off on releasing the button

4. It starts to highlight correctly but turns off without releasing the button

5. It does it correctly

6. Starting at the end of the text it does it correctly more often though still get the same problems as above

It does this if I use either the wireless mouse or the touchpad on the machine

It happens using Browsers Word Processors Spreadsheets etc.

This problem first appeared after a windows update in September or October Windows downloaded some more updates a few days later and the problem disappeared

With the windows update in December the problem started again and is still happening

The machine is a Toshiba L850D and a Logitech M520 mouse running Windows 10 home

I have run device manager and several other third party software and they all tell I have the correct or latest drivers

I have done both virus and malware scans using several different software packages

HELPPPPPPPPPPPPP

 

Left click Highlighting of any text does not work correctly & Sometimes it double clicks on single click action

Left click Highlighting of any text does not work correctly

Sometimes double clicks on single click

The issue happens on multiple systems –

I have 5 computer systems (1 desktop 4 Laptop various makes/models)

• Custom Desktop
• Lenovo Legion Y520
• Lenovo Yoga 710
• HP Specter X360
• Dell Inspiron 3153 11

All Windows 10

All mouse / trackball / touch pad

• Trackball/Thumb ball Logitech M570
• Insignia NS-PNM3BBBK
• Generic Gaming Mouse
• Built in touch pad

When I attempt to highlight text and hold down the mouse button at where I want it to start, the following happens

• It does not highlight at all
• It may start to highlight 3 or 4 words in or several lines later then on releasing the mouse button
• The highlight might remain on or turn off
• It starts to highlight correctly then turns it off on releasing the button
• It starts to highlight correctly but turns off without releasing the button
• It does it correctly
• It will sometimes skip and move the middle of a word or sentence to another area
• Starting at the end of the text it does it correctly more often though still get the same problems as listed above.

It does this if I use either the wireless mouse or the touch pad on the machine

It happens while using Browsers (Chrome or Firefox), Word, Excel, etc.

I have already checked the following:

(Happens on multiple systems) – (may work for a few minutes, then back)

1. Additional mouse options
2. Reboot Windows File Explorer
3. Create a new local user account
4. Clean boot and installing the latest Windows Update
5. Uninstall and Reinstall the device
6. Enable Single-Click to Open Items
7. Hardware troubleshooter
8. Restarted Router
9. Changed USB port on the PC.
10. File Explorer, View tab, Options, General, Single-click to open
11. Entered sfc /scannow
12. Boot in safe mode – Advanced startup
13. Updated drivers
14. Changed Anti-virus/system security software
15. Ease of Access center
16. Sticky Keys Disable
17. Blink rate value of the cursor
18. Changes mice

I think that just about covers everything - The only constant is Windows 10 - I also noticed that this issue goes back to at least 2006

Any and all suggestions (beyond what I have already tried) would be a great help

Thank you

 

Highlighting of text does not work correctly

We have looked further into this case and one possible reason why you are having this issue with highlighting text using the web based version of Word is your mouse settings. We recommend that you go through your mouse settings for us to isolate this. To
do this:

• Press Windows key + I to open Settings.
• Click Devices > Mouse & touchpad.
• Under Related settings, click Additional mouse options and check your settings.

Update us with the result so we can assist you further.