Windows 10: Hi I get the below error when I shut down my pc

How do I fix this? The message appears for a quick 3 seconds when my pc is shutting down and then my pc shuts down.The instruction at 0x00007FFDB9FE8DF6 referenced memory at 0x00000000000000010. The memory could not be read. Click ok to terminate the program.

:)

 

Won't shut down or restart -- error X0X

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

 

pc closes down suddenly

Hi,

There are different factors which can cause for your system to shut down unexpectedly. For us to isolate your concern, kindly answer the questions below:

• Have you made any changes on your PC prior to the issue?
• Are you getting any error messages or error codes?

In the meantime, we suggest you visit the article Troubleshoot blue screen errors
and perform the troubleshooting steps provided under the While using my PC
section.

 

Kasperskys shutting itself off

I awoke this morning to a error message saying that kasperskys has encounter a error and shuts off, then I restart and about 10 mins later does it again. any suggestions?