Windows 10: Hi everyone my hp pc is going from the start screen a blank screen with a mouse when i turn...

Hi everyone my hp pc is going from the start screen a blank screen with a mouse when i turn it on. I tried windows+cntrl+shift+b, cntrl+shift+esc which didn't open task manager, Cntrl+alt+del didnt respond. I dont know what to do and I'm rlly stressed out.

:)

 

Blank screen with mouse cursor after login

I have an HP Pavilion 17-1053us laptop. The issue is as follows:

Upon turning on it will get to the login screen. You see a full screen with login in box. Put in password and the boot starts. Then when you would expect the desktop to appear, I get a black screen with a mouse cursor. I get the same if I try safe mode. I can get to troubleshoot after interrupting boot a few times. I can also get to CTR ALT DELETE stuff. I did a restore point back to before this started and still have the issue. Tried a few things found googling but no go, so I came here to get suggestions on how to troubleshoot and resolve.

 

Blank screen looping

My pc with win10 will suddenly go to a blank screen, the hard disk continues to operate doing something which can't be seen because of the blank screen. After about 20 minutes it goes quiet and I am able to access the screen by pressing escape key or moving the mouse. Shortly afterwards in the middle of ordinary use, the screen goes blank and the process starts all over again.

 

screen going blank

Hi Jack,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Are you referring to Screen time out?
  
• 
  What is the make and model of your system?
  

I suggest you to set the screen timeout duration, according to your preference and check if it helps.

Follow the below steps:

1) Type power option in the search area on the task bar and select
Power Option.

2) Click on the Balanced Power option.

3) Click on Change plan setting on the Balanced Power option.

4) On the turn off display, select the desire duration of screen time out from the drop down list.

5) Click on Save changes.



Hope it helps, reply to us with the status of your issue. We will be happy to assist you.