Windows 10: Hi everyone I'm a guy who doesn't really know how to work a computer and thinks installing...

Why is my network recieve so bad and sometimes my fps. Why does my system information say cant collect information even after I followed a video. Why does the command prompt say invalid namespace when I use the command for the serial number so I can download a new driver online the links below are videos ive triedhttps://youtu.be/UgrAHTG1KL0?si=__weMSA8Cl3oHNREhttps://youtu.be/aCGcVmp-f5c?si=napAqKoDTnC_NO2ghttps://youtu.be/Qg66jJ-25iA?si=daopAd45YRu1XOfQ

:)

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

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I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks for your answer, ken!

I deleted all my data. I had have it backed up.

I did a clean installation using the windows media creation tool (usb option).

No, I didn`t. I thought a clean installation would solve the problem.

After posting my previous message, I did it.





After chkdsk, I close cmd and tried to boot and the laptop just turned it off. This morning I`ve restarted it and automatically windows did a repair. Windows has booted and it seems that the repair tool has removed chrome and acrobat pdf reader (the only two programs I had installed after reinstalling windows).

Now Windows is installing updates and restarting my lapop, I`m kind of frightened. I don`t want it to happen again. Anyhow, I want to know what has brought the issue

I`ve been looking for information about the error code at the end of the picture and I didn`t get anywhere.

 

My touchpad drivers are missing and it doesn`t work

Hi Paloma, thanks for your help, I haven`t been able to solve the problem, I can`t try the first solution because when I enter to device manager, the driver doesn`t even appear, secondly I tried installing the driver that you gave me, but it didn`t work, and I also installed the manufacturer`s tool and tried scanning for missing drivers, but it said that all the new versions of the drivers were installed. I`m starting to think that maybe its a hardware issue, but I don`t think so, because when I first got this laptop it was working, and as soon as I updated the drivers, it stopped working