Windows 10: Hevc extensions installed and 360 videos do not play as 360 videos

I have hevc video extensions installed and 360 videos still don't work in any media player. I've reset, uninstalled, reinstalled and nothing seems to help. How do I get the extensions I paid for to actually work?

:)

 

HEVC Video Extensions

Hi DennisDennison1 and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

It is just an extension/codec that installed on your Windows 10 to be able to play HEVC or H.264 video format using the default video player installed on your Windows 10 PC.

Play High-Efficiency Video Coding (HEVC) videos in any video app on your Windows 10 device. These extensions are designed to take advantage of hardware capabilities on some newer devices— including those with an Intel 7th Generation Core processor and newer GPU to support 4K and Ultra HD content. For devices that don’t have hardware support for HEVC videos, software support is provided, but the playback experience might vary based on the video resolution and PC performance. These extensions also let you encode HEVC content on devices that don’t have a hardware-based video encoder.

https://www.microsoft.com/en-us/p/hevc-video-ex...

I hope this helps. Feel free to ask back any questions and let me know how it goes.

Thank you!

 

HEVC Video extension not installing

Hi,

I am trying to view HEIC image files on my Windows 10 PC

I installed HEIF extension from Microsoft Store, it installed properly, but still Photos app is showing only blurry images.

Upon googling i saw advice to install HEVC Video extension too.

I bought HEVC Video extension from the Microsoft Store and when click on "Install" nothing happens and HEVC is not listed in the Apps & Features list. (HEIF extension is present in this list)

When i select the three dots near the "Install" button i was given the list of machines i want the extension to be installed on. When i select the machine i am trying to install on, all i get is the message saying that "We will attempt to install the extension on the machine you requested" but no action

Is there a way for me to get the binary myself and install it manually instead of relying on some auto install program?

I have already wasted 2 days trying to view HEIC files on Windows 10.

 

Videos Lagging, HEVC Video Extensions installed

I have videos saved (mp4) that I am having playback issues with. First I was not getting any video at all just audio and a black screen with a format error code 0xc00d5212. I am running windows 10. After doing some research, I was able to download
the HEVC Video Extension and the AV1 video extension. Now my videos play but they are choppy and lag pretty bad. I uninstalled the HEVC app and re-installed with no luck. Is anyone having this issue? I have the videos on a flash drive and can watch them
on any other device just fine with no playback issues.