Windows 10: Help with computer crashing

Hello, My laptop has recently started hanging and crashing, it is most common when playing games but has also happened just sitting idle at the desktop. The screen will freeze, sometimes the sound will stop, other times it will enter a ~0.5 second loop/stutter. It will become totally unresponsive, sometimes it will just stay like that until I power cycle hold the power button other times it will restart itself after ~10 seconds.Can I get some guidance on where to start troubleshooting?Metabox Clevo Alpha-SR NP70SNEWin11 Homei9-13900HX32Gb RamNvidia RTX 4070

:)

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Help with Crashing computer!

Hi,

The issue you are experiencing may have something to do with the Windows components of your computer. With that said, we will be performing some troubleshooting steps to isolate the cause of this problem. Before we proceed, kindly answer the following questions:

• Did you notice any changes on the computer prior to this concern?
  
• Have you tried updating the video card driver of your computer? If so, did you experience the same issue?
  
• What is the current version and build number of your computer? To get the information, kindly follow the steps below:
  • Click on the Start menu.
  • Type winver.
  • Press Enter.