Windows 10: Help Urgent! My Microsoft account was hacked and all my banking information is on there!

My Microsoft account had gotten hacked through a intricate scam that I sadly fell for. The account in question has had the password, email, and phone number changed, making it virtually impossible to get my account back through proper channels. I am freaking out because I had a lot of stored passwords and my credit card attached to that Microsoft account, as well as my Minecraft account.Is there a way to get in touch with somebody that ACTUALLY works at Microsoft that is able to do something about it. I can prove that the account was initially mine, even though it might be difficult. I am down

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microsoft account hacked need help as verify email is not mine

Hi! Good day , Jerry here, an independent advisor. Here to help you.

If your account got locked you may follow this steps on this article below.

https://support.microsoft.com/account-billing/h...

I would also suggest to coordinate with your bank to block those accounts that are being used to purchase xbox cards.

If you have any additional questions please don't hesitate.

 

Hacked Microsoft account (Urgent!)

Hello Fanito. I'm Greg, here to help you with this.

I'm very sorry you're going through this. We are seeing a lot of account hijackings recently where the hacker changes the password, even the email and security info so it becomes impossible to recover.

Here is everything to try to recover a hacked Microsoft Account:

https://support.microsoft.com/en-us/sbs/account...

Try one more time to change your password as shown here:

https://support.microsoft.com/en-us/help/402683...

Normally they'll want to send a Security Code to the mobile or email you set up here for that: https://support.microsoft.com/en-us/help/12428/.... There is also information about troubleshooting receiving the code at the bottom of the page.

If you cannot receive the Security Code because it is not up to date or has been changed by the hacker, try to do Account Recovery following this walk-through: https://support.microsoft.com/en-us/help/17875/...

You can amend the Account Recovery form if you remember any other information about the account, which may shorten the waiting period. Unfortunately they will not budge on the wait as they have learned over decades exactly what's needed to avoid any chance of giving away your personal data to a hacker or stalker.



In the mean time if you're locked out of Windows I will show you how to create a new Account so you can still get into your Windows install for now using all of it's apps and accessing data, or if necessary reset or reinstall Windows.



If you are unable to do any of this because of changes the hijacker has made to your account, contact Microsoft Support at Contact Us - Microsoft Support. Explain the problem and keep asking for an agent to get a call back or chat on week days.

Emphasize to the agent that your account has been hijacked, that you don't have the account security information because the hacker changed it, but you can still answer questions about the account to prove it's yours.

Here is everything to know about being hacked and how to prevent it:

https://preyproject.com/blog/en/have-i-been-hac...

How to tell if your PC has been hacked

https://www.csoonline.com/article/2457873/signs...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

URGENT HELP NEEDED! Account Has Been Hacked!

Hi there!

I'm not sure if this is the right place to go, however my account has been hacked and I need urgent intervention from Microsoft.

My original account email was: *** Email address is removed for privacy ***

I woke up this morning to emails saying that my "alias" had changed to si******@rambler.ru

This is not me - and every time I log into Microsoft it now says that my account does not exist. This account is linked to my computer and my gamepass hence I urgently need it restored to my email. If this is somehow not possible, I need any payment information wiped from this account or else the hacker will continue to use my Gamepass and any other payment information linked to my account!

I am logged into this account as administrator on my PC. How am I able to change my administrator account so the hacker cannot gain access to the rest of my computer?

I know this might not be the best place to post this but if there are any Microsoft account support reps that are able to help me please reach out!

Thanks,

BL