Windows 10: Help updated to windows 11 and can't open photo app or clipchamp Spinning endlessly

I've been using both the Photo app and Clipchamp without issues. Suddenly, both apps will not stop spinning if I attempt to edit. I have done all thing suggested, including uninstalling and reinstalling but the issue persists. I can access photo legacy without issues. Can anyone assist me just went to windows 11 and could be the issue. It is the only thing I've changed Please help.

:)

 

Photos are opening with Paint instead of Photos app

Hello,

It's likely that your default application for opening photos is Paint. To change your default program in Windows 10 from
Paint to the Photo app, we suggest that you perform the following steps:

• On the Start menu, select Settings.
  
• Go to System, then go to Default apps.
  
• Select Photos or any app that you like to be the default under
  Photo viewer.

Update us if the steps above helped you in resolving your concern.

 

Clipchamp app!

Hi again, could someone advice me about Clipchamp! I have used the Microsoft photo app for a long time now for creating videos etc. This morning the "Clipchamp" message popped up suggesting I use it. I have downloaded it but the question I am asking is "should I still keep the Photo app ? I only use the photo app for creating my own videos. If I can do the same with Clipchamp should I remove it? I haven't got to grips with this new app yet, the special effects I have with Photo app don't seem to be there! A little confused whether to have both apps ! Am I right in thinking the effects in the photo app will be removed eventually ?

Brian

 

"Edit With Clipchamp" and Open With Clipchamp no longer properly open the piece of media in Clipchamp

Hello TreyDavis3,

Welcome to the Microsoft Community, it's an honour to help you.

I understand that you are unable to open media files in Clipchamp, based on your description, it seems that you have also tried some options, very much agree with your troubleshooting solution, in order to better help you, I would like to know more about it with you:

• In order to help you better, I'd like to know more about it. What is the format of the media file you tried to open?
  
• Does Clipchamp give you any error messages or prompts when you try to open a file via File Explorer or when you open a media file?
  
• Do you have any other video editing software installed that may be affecting file associations?
  

Based on your description it seems that you are using the client version of Clipchamp, (if my understanding is wrong, you are welcome to correct me at any time) we suggest that you try to log in with the web version of Clipchamp first to see if you are able to open the files:Quick and easy video editor | Clipchamp

So that we can troubleshoot if it's an account issue.

Based on your description, it seems that you have already sought help from Clipchamp, if you haven't tried the Clipchamp support options below, you can also refer to this article to post your feedback to Clipchamp:

Clipchamp Support - Microsoft Support

We look forward to hearing back from you. Please feel free to let me know if you have any further updates, thanks.

Best regards



Isabella-MSFT | Microsoft Community Support Specialist