Windows 10: Help i have a problem of a bitlocker recovery in my lenovo but the problem is my microsoft...

I try to open my microsoft account but not registered to bitlocker recovery please help me how to solve this issues on my lenovo yoga laptop... Please

:)

 

problem with bitlocker

Hi Roeslie,

Thank you for writing to Microsoft Community Forums.

We need some more details to help you find the solution to your problem.

• Which edition of Windows 10 is installed on your surface machine?
  
• Did you notice any changes on the computer recently?
  
• When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
  
• Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?
  

If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

Find my BitLocker recovery key

Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

Peer Samie

Microsoft Community-Moderator

 

Bilocker recovery problem

I had my Lenovo fixed at their facility for charging problem and when I received it, it asked for bitlocker recovery key. I never set this up so am not sure how it was activated and at this point it does not matter. Apparently no one including Microsoft
knows how to address this. I logged in to my Microsoft account and found the Lenovo and my surface both listed and marked as "Bitlocker ON" however when I clicked on key recovery it says "you did not save any on this site". I went back to my surface and selected
"save to your cloud domain account" it acts like it saved the key but again it does not show on my Microsoft account. (surface is administered with the same Microsoft account)

Any suggestions? is there anyway to get around the locked drive? and why the computers are listed on my Microsoft account showing active bitlocker but the recovery key is not there and can not be stored there?

Thanks

 

BitLock Recovery Key Problem

As many others are having this problem, has anyone founds a solution yet? My laptop won’t boot up, as it’s asking for the BitLock Recovery Key. On the MS page it lists both my laptop and desktop, but only a recovery key for the desktop. I need my laptop! Can anyone help?