Windows 10: Help Diagnosing Hardware Failure VIDEO_TDR_FAILURE 116

** I will not off the bat I do not have easy access to the PC as it is my brothers and I am away at college**Found out my brother has been having complete and sudden shutdowns recently and messaged me about it. We got the attached dmp file here from Reliability History and it has been the same error message on hardware failure routinely every other day for a week or two. He is on Win11 24H2 although the other WERInternal files given think he is on Windows 10 Pro

:)

 

VIDEO_TDR_FAILURE and 0x80070091

Since you're having issues accessing your PC settings, there are troubleshooting steps that may help you resolve your concern.

We suggest that you check and follow the steps made by Prabhavathi Patil on this
link. Other community members found this helpful. You can also check other
suggestions on the link on how to resolve the error code 0x80070091 and VIDEO_TDR_FAILURE problem.

If the issue still persists, don't hesitate to inform us and we'll be happy to further assist you.

 

How to Diagnose a Hardware Issue?

Hi,

Thank you for sharing this to the Microsoft Community.

We suggest that you run the Hardware troubleshooter. Windows comes with this built-in troubleshooter. If you recently installed a new driver or plugged-in a hardware and face some things that are not working as you’d like them to, use this troubleshooter.
Please follow the steps below:

• On Cortana or search, type in Control Panel
• Type Troubleshooting in the search box on the upper right corner and hit enter.
• Click on Troubleshooting tab.
• Click on View all option on the upper left corner.
• Select the Hardware and Devices options from the list.
• Click Next to run the Hardware and Device Troubleshooter.

To resolve blue screen errors, check this article for more information.

Let us know how it goes.

 

How do i fix VIDEO_TDR_FAILURE(116)?

Hi

Welcome to Microsoft community.

I carefully examined the log files and found that your issue was caused by a conflict between Defender and the NVIDIA graphics card driver, resulting in the crash.

At the same time, I also see it from your error message VIDEO_TDR_FAILURE (116) error. This error often occurs when the Timeout Detection and Recovery (TDR) feature in Windows detects that the Graphics card has not responded within the permitted time, then the display driver is restarted to prevent the need to reboot.

Here are some steps you can follow to resolve this issue:

1. Update Graphics Driver: The first thing you should do is ensure that your Nvidia RTX 2060 graphics driver is up-to-date. Visit Nvidia's official website, download the latest driver for your graphics card, and install it. Choose the "Clean Installation" option during the installation to remove the old driver and settings.
   
2. Perform a clean boot. To exclude the interference of the vast majority of applications.
   
3. Run Windows Defender Offline Scan: As you mentioned a conflict between Defender and the Nvidia graphics driver, conducting an offline scan might help. Go to Windows Security settings > Virus & threat protection > Scan options > Windows Defender Offline Scan. This will restart your PC and take about 15 minutes to run.
   
4. Adjust the TDR settings: You can try increasing the TDR delay which may help if your system is just taking longer than expected to respond. This involves editing the Windows Registry, so proceed with caution. Here's how you can do it:
   
   • Press the Windows key + R, type "regedit" into the Run box, and press Enter to open the Registry Editor.
     
   • Navigate to
     
     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
     
   • Right-click on the right pane and select New > DWORD (32-bit) Value or QWORD (64-bit) Value. Name it "TdrDelay".
     
   • Double-click on TdrDelay and set the value data to 8 (for 8 seconds).
     
   • Click OK and restart your computer.
     
     Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.
     
5. Check Hardware: Overheating or faulty hardware could also cause this error. Check if your GPU and other components are properly seated and clean. Make sure your PC is not overheating.
   

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist