Windows 10: hello i have a problem with microsoft

i wanna log in on my account to microsoft to play minecraft and because i have all my stuff there and its keep saying "this account doesn't exist" and i know it exist because i have this screen shot

:)

 

Microsoft Hello

Hello,

Thank you for writing to Microsoft Community Forums.

1. Have you made any changes on your computer prior to this issue?
   
2. Do you have access to another administrator account on your computer?
   
3. Have you recently updated or upgraded your pc?
   

I suggest you try to login using the onscreen keyboard and enter your credential carefully and check if that helps. Follow the below steps to use on screen keyboard.

1. Select the Ease of Access
   button in the lower-right corner of the sign-in screen.
   
2. Select On-Screen Keyboard.
   

Reply with the information, so that we can help you further.

Sandeep Kumar M

Microsoft Community – Moderator

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

microsoft a/c singn in problem

Hi Avi,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing Windows Store on your device using Microsoft account. Do not worry. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• Have you made any changes to the operating system prior to this issue?
• Were you able to see any error code/ error message with this issue?
• Where exactly are you referring to when you say: "sign in Microsoft a/c instead"?

This issue might have occurred due to corrupted system files for the user account.

If you are currently logged-in with Microsoft account, I suggest you to try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run Microsoft Account
troubleshooter

The following issues are checked by the Microsoft Account Troubleshooter program:

• Corrupt Microsoft Account settings
• Can’t connect to the sync service
• Problems with Microsoft account Policy
• Microsoft Account required
• Connection issues due to proxy or certificate issues
• Problem with system registration
• Signed in with a guest account, or Roaming User Profiles enabled
  
• You are not connected to the Internet
• Proxy Settings
• You have reached your daily sync quote
• Sync your settings is turned off
• Check system not activated.

Step 2: I suggest you to run Windows Store Apps Troubleshooter
as it troubleshoots problems that may prevent Windows Store Apps from working correctly.

• 
  Type Troubleshooting in the search next to start on the desktop.
  
• 
  Click on View All on left side and select
  Windows Store Apps.
  
• 
  Select Advance and click on
  Run as Administrator.
  
• 
  Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

[*]

Step 3: I suggest you to install all the pending updates after upgrade to Windows 10.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Get back to us with an updated status of this issue and required information for further assistance.