Windows 10: Headset Device not available for Bluetooth Earphones

Hi,

I m using Boat Rockerz 235V2. I had both Headset and Headphone Stereo Devices working perfectly fine until a few days ago when only the Stereo Option is available to me. I tried troubleshooting my sound problems by right-clicking on the volume icon on the taskbar. It showed me a list of my devices. The Headset Device showed that 'no jack information available'. Also, I have several bluetooth devices paired and I am having issue with Rockerz 235V2 only. Please resolve this issue.





:)

 

Bluetooth Earphones not available as a playback device.

Hi Jollee,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1) Are you able to see any other earphones/headphones as playback device except the Bluetooth
earphones?

2) From when are you facing this issue?

3) Are you facing this issue only with Bang and Olufsen BEOPLAY H5 Earphones?

Meanwhile, please try the below troubleshooting Methods.

Method 1:
Disconnect the Bluetooth device and pair the device back and see if the volume control option shows up for the device.

Method 2:

Step 1: Open
Playback Devices and right-click on a black place and select 'Show Disconnected Devices' and 'Show Disabled Devices'.

After that, you'll see headphones appear in the Playback devices shown in Disabled status.

Step 2: Then, right-click on your earphones and click 'Enable'.

Step 3: After the device is enabled, if you see it not set as
Default Device, highlight it and click the
Set Default button. If it's already set as default device.

Step 4: Click 'OK' and 'Apply'.

Hope it helps.

 

Bluetooth Earphones not available as a playback device.

Hi Shafeeq,

Thank you for your suggestions.

I have attempted the above steps as you set out but the result is the same.

The system will still not recognise the earphones as a playback device.

Thank you.

 

Bluetooth Earphones not available as a playback device.

Hi All,

I am having trouble using my Bang and Olufsen BEOPLAY H5 Earphones with my Lenovo P52S running windows 10.

The device and Windows pair perfectly, however, the device is not listed as a playback option in the volume mixer, device manager and sound options.

I have used the windows troubleshooter and followed a number of similar requests on this Microsoft support page such as checking for driver/firmware updates and also global windows updates to no avail.

I am running Windows 10 Version 1803 Build (17134.286)

Can anyone suggest a possible remedy?