Windows 10: Headset Aux input not recognized

Hi,I use Dell Inspiron 3543 and recently purchased Alcatroz X Craft HP Gold bluetooth headset, It supports bluetooth 4.0 and I have paired it to the laptop, but when I use the microphone of the headset, the sound gets distorted, which is how wireless headsets work, but when I connect it to the laptop with the aux cable, the sound works but it doesn't recognize that there is a headset connected, and the microphone of the headset does not work at all, I tried with the Y splitter and still haveing same results, the computer doesn't recognize any output or input devices connected to the audio jack

:)

 

Headset's Mic not working when connected to AUX?

Hello,

I have a JBL Live 500BT headset and the microphone works flawlessly when the headset is connected over bluetooth.

However, when connecting the headset through AUX with the 3.5mm jack, and confirming it's a headset when asked by Realtek, only the headphones work and Windows claims there is no sound input device.

It's not even working if i connect the headset to the PC's a microphone jack and set the device as a microphone device.

The AUX cable does have a secondary microphone but that one only works when the headset is connected to a phone.

Is it normal that a bluetooth headset's built-in microphone does not work when the AUX cable is used?

 

Aux input problems.

Hi,

Thank you for posting to Microsoft Community.

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

1. What is the make and model of your system?
   
2. Which build of Windows 10 is running on your system? To check that, click on
   Start, type winver and press
   Enter.
   
3. Was there any change or an update on your system, prior to which you weren’t facing this issue?
   
4. Are you able to hear the audio through your external speakers?
   
5. Do you receive any prompt or error message when you connect your external speakers into the auxiliary input?
   

Meanwhile, I would suggest you to refer the article to

Fix sound problems in Windows 10, please refer the section ‘Set default device’ and check if it is useful to you.

Note: The steps are also applicable for connecting an audio device using Aux port.

We await your response.

Aaron Summith

Microsoft Community – Moderator

 

Headset's Mic not working when connected to AUX?

Yes I have but it's still too low.

- - - Updated - - -

UPDATE:

So I think I found the culprit. The cable itself I connect the headset with has a low-quality built-in mic as well.
Connecting the headset with that cable into the microphone aux enables that mic instead of the mic built in the headset.

I was thinking of buying an aux cable without a built-in mic but I'd then need something like the following which I can't find anywhere.




Does such a cable actually exist?