Windows 10: Hacked/scammed

My computer showed a message stating my account was compromised and I am unable to use my laptop. It shows Microsoft and a number. I called theyvstayed it was Trojan horse request remote access. I granted it but felt uneasy, after research I discovered it was a scam but it was too late. What can I do? How do I get my computer back under my control ?

:)

 

Was I Hacked?

No, you were not hacked.

No, nobody can access your computer unless you allow access.

Microsoft will never call you out of the blue.

Best to just hang up on those scammers.

Suggestion to read/watch:

• Beware of Phony Tech Support Scams
• https://blogs.microsoft.com/on-the-issues/2018/11/29/new-breakthroughs-in-combatting-tech-support-scams/
• Protect yourself from tech support scams
  

 

Hack Scam

I'm just mentioning this in case anyone else gets one. I went onto a link viaIE11
[seemed respectable - no MSN Warnings] for music downloads, and a
window appeared to say I'd been hacked, this hacker was trying to
hack "their" webpage and I had to call a free number listed to get my
Internet Explorer Unlocked
as "they" had had to lock it for "their safety". Needless to say I didn't call them, and
Win Def didn't find anything.

IE wasn't affected, either. How these scammers are linking to
Users perhaps only a technician can tell. There are numerous Help
Pages on the net to check if one has been hacked, and
they wouldn't have to coax one to phone them if they could penetrate MSN
defences via a web page. I haven't included any details because this particular scam is local.

 

Hack?

Suggestion to read:

• Protect yourself from tech support scams
• Beware of Phony Tech Support Scams