Windows 10: GSOD in my windows computer after opening the app HP smart

Hi , i got a green screen of death with 4 unhappy signs and some text that are not clear enough to let me see the error codehere are my minidmp files https://drive.google.com/file/d/1YmAuwamdHxtdvgRdRd8-PXJuZOzokZEl/view?usp=sharingthanks for helping

:)

 

HP SMART app - crash

Hi Blair,

Thank you for writing to Microsoft Community forum.

• Were there any changes made on the computer prior to this issue?
  

Meanwhile, you may try the troubleshooting steps listed in the articles listed below and check if it works:

• Fix problems with apps from Microsoft Store
  
• HP Smart for Windows
  
• Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.
  

Regards,

 

Setup of HP Officejet 9015e failing because HP Smart App does not open

Hello,
Running WIN 10 20H2 build 19042.906.

Trying to setup my 9015e on WIN 10. Connected via ethernet to modem/router (not using wireless). When getting HP Smart from the Windows Store, I hit my problem: HP Smart has installed from The Store, but will not open correctly. When I click Launch, it opens for about one second, then winks off the screen.


The error message is "Something Unexpected Happened" with the code: 0x800700B7.


I have gone through the HP support site, but every fix I find seems to return me to the HP Smart App to repair my problem; since HP Smart won't open, I seem to be stuck.

Any suggestions would be appreciated.

 

Setup of HP Officejet 9015e failing because HP Smart App does not open

Thanks for the suggestion, Denis.
I had read that suggestion when I was reading around earlier. I went to the hp site, drivers & downloads, but could not specifically find this "full-solution" software (am I blind?). What I did find, when clicked to download, it linked me back to the HP Smart page. Possibly with the Smart App installed, it will automatically link you to it. I will go ahead, uninstall the Smart App and re-try something from the hp page. Will report back my results ASAP.

OK -- I'm back.
Removed the Smart App via Settings.
Back on the hp site, downloads & drivers I found 4 things:
1) Driver product Installation software. Looks like this installs the Smart App. No thanks.
2) HP Universal Fax driver. Not planning on faxing much of anything, so I think not this.
3) Firmware Update. Is this needed?
4) HP Easy Start Printer Setup Software.

#4 looks like the best bet here on this page. Is this correct? Is this the Full solution software you mentioned?