Windows 10: Grey x on dropbox files

HelloI have unsynced and resynced a dropbox folder and i can not open the files on windows 10. They appear with a grey x on them and i have contacted dropbox who have confirmed that the dropbox folder is synced up to date.I can open the files on the dropbox app and via the web browser and these play they are MP3 files but not via windows. An error code of '0x80070780: The files cannot be accessed by the system' also appears.Can this be resolved?

:)

 

Deleting Dropbox

Hello Donna,

As you are issue is concerned to deleting the Dropbox, we will help you with this issue.

• Do let us know the complete error message/ error code of this issue?
• Are you referring to Dropbox icon/ application on Windows 10?

If you are referring to Dropbox app on your device, try the below steps and check if it helps.

Step 1: If the Dropbox is preloaded on your desktop:

• Click Start.
• Click Settings.
• Click System.
• Click Apps & features.
• Select Get Dropbox or Dropbox X GB from the application list, where "X" is the amount of space corresponding to your promotion.
• Click Uninstall.

Step 2: If the Dropbox is a desktop app follow:

• Press Windows + X, click on Control Panel.
• Under Programs, select Uninstall a program.
• Select Dropboxfrom the list of programs, and click Uninstall.

Hope it helps. Provide us additional information if you are still facing the issues with deleting the Dropbox program on your device.

Thank you.

 

Grey X on file

Grey X on files and unable to access nor open them

 

Unable to open Dropbox file sent to me

I received a file in my yahoo.ca email box. The file shows that it is shared by Dropbox. When I click the button to open the file, my Gmail account shows up. Why does my Dropbox did not open to receive this file?

I downloaded the file, but none of the application listed by Microsoft allows me to open the file.

Any suggestions?