Windows 10: Goodix fingerprint is offline due to user-mode driver crash

Yet more issues with Goodix in Windows 11 and with ROG Zephyrus laptop. Not certain how to prevent this or what is going on. Lastest event and failure:

:)

 

A control Vault w / Swipe Fingerprint Sensor (WBF location Function) is offline due to an error in the user mode driver

I am experiencing the same thing.

"The device Control Vault w/ Fingerprint Touch Sensor (location WBF Function) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem."

It is causing issues on login on my new Dell Latitude E7470 with Windows 10 build 14372. As far as I am aware, I am running the most recent drivers and the problem persists.

Where is the solution?

 

A control Vault w / Swipe Fingerprint Sensor (WBF location Function) is offline due to an error in the user mode driver

Hi guys,

I have problem with my fingerprint sensor on Windows 7, 8.1 and 10. After sleeping mode I am getting message that A control Vault w / Swipe Fingerprint Sensor (WBF location Function) is offline due to an error in the user mode driver. Number of further attempts
to restart Windows installations: 5. For more information about this issue, please contact the manufacturer.

Evend ID: 10111

Source: DriverFrameworks-UserMode

I also get with this another errors:

There is a problem with one or more drivers in user mode and the host process has been terminated. Consequently, you may temporarily interrupt capability display devices.

Evend ID: 10110

Source: DriverFrameworks-UserMode

and:

Biometric service Windows service terminated unexpectedly. It was 1 times. The following corrective action will be launched at 60000 milliseconds: Restart the service.

Event ID: 7031

Source: Service Control Manager



Dell E7450

Core I7, 8GB ram, SSD,

latest drivers and BIOS from DELL. I tried it on W7, W8.1 and W10. And everywhere is the same problem.

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.