Windows 10: Gifted a game to a friend who is unable to redeem it as he is in a different region

Gifted a game to a friend who is unable to redeem it as he is in a different region. The error code states: This code can't be redeemed. It was purchased in a different region from your account.How can I have this purchase refunded as he is unable to add it to his account?

:)

 

Redeem a game

I'm from Romania, Europe, don't know if my language will be available but i don't want it in my language, i want it in english.

I've done both Online and Windows 10 steps from the link, but still the same error:

Check the instructions that came with your code. You might need to redeem it on a different web page.

 

Redeem a game

Hi,

One of the possible reasons as to why you're encountering issues in redeeming the game code is due to the game not available in your location. Currently, here are the languages that the game supports:

• English (United States)
• 中文(中华人民共和国)
• 中文(香港特別行政區)
• Français (France)
• Deutsch (Deutschland)
• Italiano (Italia)
• 日本語 (日本)
• 한국어(대한민국)
• Polski (Polska)
• Português (Brasil)
• усский ( оссия)
• Español (España, Alfabetización Internacional)
• Español (Latinoamérica)

If your language is not listed, that means that the game is not yet available in your country.

If the game is available in your region but you're still having issues with redeeming the code, we suggest that you follow the steps provided on this

link on how to redeem the game code from the Windows 10 Store.

Notify us with the results. We'd be glad to further assist you.

 

Wanna gift a friend with a Microsoft game

Hi Kristy,

Sending a gift card for your friend to buy games from Microsoft Store would definitely work. You can buy a digital game code and send the code to your friend and your friend can redeem it on his account. However, you need to check if the game is available
on his region or country. To get more information about this, we highly recommend that you get in touch with our Xbox Chat Support. To do this, you may refer to the link below:

Xbox Chat Support

Should you need further assistance, feel free to post anytime.