Windows 10: Generic Usb Hub missing

My laptop has 3 usb ports but only one of them seems to work. When i try to use the other one it says usb device not recognized and the device is malfunctioned. The usb port that works is beside the Hdmi port. My laptop model is Hp Pavillion 15 au101nx. I have been facing this issue for a year now and i tried solving it with a usb hub but that doesn't work too. i tried updating the drivers.

:)

 

Generic superspeed usb hub error after 1809 update

Hi CerenDemirci,

Thank you for writing to Microsoft Community Forums.

• Can you access the USB from Windows explorer?
  

Windows has stopped this device because it has reported problems. (Code 43), this error is an indication of corrupted loaded drivers. By default, Device Manager only displays drivers of
connected devices, sometimes windows can get "confused" with the old drivers in the system. I suggest you to follow the steps mentioned below and let us know if it is fixed.

Method 1: Install Generic driver.

1. Connect one of the USB hubs.
2. Press Windows and
   R key together on your Keyboard.
3. Type devmgmt.msc and hit enter.
   
4. Right click on the Generic super speed USB hub.
   
5. Click on Update Driver.
6. Click on Browse my computer.
7. Select Browse, navigate to: C:\Windows\winsxs when it asks for the driver location.
   
8. Click on Install to install the Windows generic file.
   

Method 2: Uninstall and reinstall Driver.


I would suggest you to follow the steps
provide by Aswin_Ananad on 6th April 2016. For more information, check the Microsoft article on
USB Device not recognized.
Let us know if you need further assistance regarding this issue.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Generic USB Hub is missing

Hello.

I am trying to fix a problem with my USB ports on my laptop. They haven't been working since last weekend. I've been searching my computer for what's wrong with my computer, and I see that my Generic USB device is not showing on Device Manager on my laptop.
Therefore, I believe that Generic USB Hub is not on my laptop, and I pretty much think this is the problem. Is there a way I can retain Generic USB Hub to make sure that is why my USB ports are responding? How can you download or upload Generic USB Hub on
my laptop?

 

USB HUB

Hi,

Incompatible USB hub driver is one of the possible reasons why this issue is happening. We recommend uninstalling the USB Root Hub driver and see if it helps. Follow the stepes below:

• Open Device Manager.
  
• Double-click Universal Serial Bus controllers to expand.
  
• Right-click USB Root Hub, then click Properties.
  
• Go to the Driver tab.
  
• Click Uninstall.
  
• Restart your computer.
  

Note: Restarting your computer will automatically reinstall a generic driver for your computer. Also, we suggest connecting your USB hub while performing the steps.

If the issue still persists, let's disable the USB selective suspend settings thru Power Options to resolve the issue. Follow the steps below:

• Type Power Options in the search box, then press Enter.
• Locate USB settings > USB selective suspend settings.
• Select Disable.

Keep us in the loop with the result.