Windows 10: Generic Audio Driver issue

Hi all,


I have recently encountered a problem with the sound not playing from my laptop speakers, secondary to a so-called "generic audio driver" issue.

I have a HP Spectre 360 laptop.
Running Windows 10. "Version 2004" last updated on 14-March-2021.

After this, no audio plays on my speakers. Audio successfully plays on headphones.
The speakers are the stock Realtek speakers and I have never had any problems with them before.

To troubleshoot this, I have
1. Done the simple things made sure my volume is up, and the speakers are not muted etc
2. Performed a routine troubleshoot in settings > sound
3. Ensured "windows audio" and "windows audio endpoint builder" are running and automatic in the "services" app
4. Uninstalled and reinstalled the Realtek 64-bit driver for windows 10
5. Restarted my computer multiple times.

Additionally, I have uninstalled the latest windows update, and repeated the above steps.
I then reinstalled the latest windows update, and again repeated all the above steps.

Any further advice from the community, particularly microsoft personnel?
I am incredibly frustrated with this.

I think it is honestly pretty unacceptable that in 2021, such a bug exists, wherein a routine system update will result in a catastrophic failure of the computer speakers.

:)

 

Generic Audio Driver Issue

I tried updating drivers, un and reinstall them didn't work. When I run the troubleshoot it says I have a GENERIC AUDIO DRIVER issue....anybody have any suggestions to how I can fix this?

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

Windows 10 audio driver issue

Hi Hani,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the methods and check if it helps.

Method 1: Perform playing audio Troubleshoot.

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• Run the playing Audio troubleshooter

Method 2: Updating the Audio drivers.

Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

1. Press Windows key + X key and click Device Manager.

2. Expand the Sound, Video and game controllers.

3. Right-click on the Sound card and click on Update driver software.

4. Restart the computer and check.

Refer the link below and check if it helps.

No sound in Windows.

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help