Windows 10: gaming computer wont do anything just bought

i just bought a gaming computer set it up and then downloaded a game then the computer shut down no it wont do anything and it gives me this message 0xc0000001 and say stop code configuration info please help i just got it yesterday for my son

:)

 

i bought a game. that wont work

i bought a game on the pc windows xbox not knowing the game wont work

can i get a refund ???

pls let me know

thank u

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

My computer wont run games

Hi,

Compatibility issues with the device and the games, corrupted game's profile data and outdated version of the game are several reasons why you're encountering this issue. For us to point you to the best approach of resolving this issue, kindly answer the
following questions:

• Have you made any changes to your device before encountering this issue?
• What are the troubleshooting solutions you've performed?
• Are you trying to play the games online or offline?
• Are you using the physical copy or the digital version of the games? If you're using the digital version, may we know where did you download the games?

If you've downloaded the games from the Windows Store, we suggest running the Windows apps troubleshooter provided on this

link.

Another solution you may perform is to search if there are updates available for the games. See

Check for updates for apps and games from Windows Store for the steps.