Windows 10: Frequent and random appearing BSOD 'internal power error'.

History
Since a couple of months, I have been getting BSOD error. At the beginning very rarely, but later on more frequent.
The error is always the same “Internal power errror” and then the system reboots.

It happens seemingly random. That is, I have not yet detected a clear link between an action, or a specific program/game, or situation.

It is my home PC, which I use myself and als other family members during the day. (on their own account)
I am not always around when de BSOD appear. This also means, that I do not know when it started exactly. I was only informed of the BSOD appearing some months after the initial BSOD.

The last few week, the BSD appears up to 10 times a day.

My initial actions
First, I did the normal stuff: clean PC, registry, check/change/update drivers, virus/malware checks, memory tests, SDD/HD tests. That did not work or find any problems.

I then decided to do a new install. (I had win10 for some time now, after the upgrade from windows 7. A clean re-install seemed as the next locigal step.)

Follow up actions
On November 4th, I re-installed windows 10 with the option of keeping my personal documents.
I hoped this would work, but it didn't. The BSOD errors still appear. Approximately 5 times a day now.

What I did since the reinstall:

• I installed some programs I use regularly (ms office, games, tools, anti-virus).
• I updated windows10 completely
• I tried 3 different drivers for my graphics card
• I uninstalled DeamonTools Light.
• I reviewed the temperatures. They seem normal
• I opened the PC case, and checked all the wires and connectors. All seems well.
• I removed my DVD burner and my BluRay burner. That did not stop the BSOD.
• I changed my SSD drive (boot drive) to a different SATA controller (from the AMD SB750 to the Gigabyte SATA2 driver). The SDD was detected, but windows 10 did not boot further. It gave BSOD error “inaccessible boot device”, so I installed the SSD driver back to the SB750 SATA controller.

Current situation
As of now, nothing has helped so far.
The error is always “Internal power errror” after which the system reboots. According to the event viewer, the drivers responsible(?) are always "storport.sys" together with "ntoskrnl.sys".

I hope you can help me in identifying and solving the problem.

Regards and thanks in advance for any helpfull advice!

:)

 

Windows 10 error

INTERNAL POWER ERROR bsod

 

Multiple BSOD suddenly.

BSOD are more frequent now, seems to be random, doesn't matter what im doing.

 

The problem is that amdxata.sys (your storage driver) is malfunctioning.

Specifically, it attempted to complete a power request when there were no outstanding requests.

I would suggest making sure you have the latest version installed, try updating from Gigabyte's support page, if that doesn't work go to AMD's driver page and update it from there.

Code: 00 ffff8001`87d8d2f8 fffff803`5ccb1230 nt!KeBugCheckEx 01 ffff8001`87d8d300 fffff803`5cc40254 nt!PopFxBugCheck+0x1c 02 ffff8001`87d8d340 fffff803`5cbbdd1f nt!PopFxCompleteDevicePowerRequired+0xe1ea4 03 ffff8001`87d8d370 fffff809`b5c0d4dc nt!PoFxReportDevicePoweredOn+0x9f 04 ffff8001`87d8d3f0 fffff809`b5c0d3a7 storport!StorPortUnitPoFxD0Completion+0x64 05 ffff8001`87d8d470 fffff809`b5c0d271 storport!RaidUnitProcessSetDevicePowerIrpComplete+0x107 06 ffff8001`87d8d500 fffff809`b5c0d1b0 storport!RaidUnitProcessSetDevicePowerIrp+0xb9 07 ffff8001`87d8d5c0 fffff809`b5c0cf20 storport!RaidUnitSetDevicePowerIrp+0xec 08 ffff8001`87d8d620 fffff809`b5c0ce46 storport!RaidUnitSetPowerIrp+0x68 09 ffff8001`87d8d670 fffff809`b5c10557 storport!RaUnitPowerIrp+0x6a 0a ffff8001`87d8d6c0 fffff809`b5c916be storport!RaDriverPowerIrp+0x97 0b ffff8001`87d8d700 00000000`00000001 amdxata+0x16be 0c ffff8001`87d8d708 ffffdf02`51224cc0 0x1 0d ffff8001`87d8d710 ffffdf02`5124c8c0 0xffffdf02`51224cc0 0e ffff8001`87d8d718 ffffdf02`5124c8c0 0xffffdf02`5124c8c0 0f ffff8001`87d8d720 00000000`00000020 0xffffdf02`5124c8c0 10 ffff8001`87d8d728 fffff803`5cbbe84b 0x20 11 ffff8001`87d8d730 fffff809`b5db72ca nt!IopPoHandleIrp+0x13 12 ffff8001`87d8d760 fffff803`5caf64d7 CLASSPNP!ClasspPowerUpCompletion+0x2aa 13 ffff8001`87d8d820 fffff809`b5c09728 nt!IopfCompleteRequest+0x117 14 ffff8001`87d8d950 fffff809`b5c0720d storport!RaidCompleteRequestEx+0x88 15 ffff8001`87d8da20 fffff809`b5c06e7a storport!RaUnitScsiIrp+0x34d 16 ffff8001`87d8dac0 fffff809`b5c918bf storport!RaDriverScsiIrp+0x5a 17 ffff8001`87d8db00 00000000`00000001 amdxata+0x18bf 18 ffff8001`87d8db08 ffffdf02`51c29b80 0x1 19 ffff8001`87d8db10 ffffdf02`51224cc0 0xffffdf02`51c29b80 1a ffff8001`87d8db18 fffff809`b5de7b58 0xffffdf02`51224cc0 1b ffff8001`87d8db20 ffffdf02`51c29b50 CLASSPNP!WPP_6cf0085a847637c5ead7c58f4b2a9953_Traceguids 1c ffff8001`87d8db28 fffff809`b5db67fb 0xffffdf02`51c29b50 1d ffff8001`87d8db30 fffff809`b5db6414 CLASSPNP!ClasspPowerHandler+0x347 1e ffff8001`87d8dba0 fffff809`b6223fbf CLASSPNP!ClassDispatchPower+0x54 1f ffff8001`87d8dbd0 fffff809`b6221dd3 partmgr!PmPower+0x7f 20 ffff8001`87d8dc20 fffff803`5cbbe675 partmgr!PmGlobalDispatch+0x63 21 ffff8001`87d8dcb0 fffff803`5cb66eb7 nt!PopIrpWorker+0x225 22 ffff8001`87d8dd50 fffff803`5cbfba06 nt!PspSystemThreadStartup+0x47 23 ffff8001`87d8dda0 00000000`00000000 nt!KiStartSystemThread+0x16[/quote]

 

Thanks for your reply!

I assume, I must update the chipset drivers of my mobo, and not so much the AMD graphics card.

I downloaded from https://www.gigabyte.com/Motherboard...-10#support-dl the "AMD Chipset Driver (include chipset\sata raid driver)" version 8.641 for windows7 (64bit). There is no driver available for a higher windows version.
File name: "motherboard_driver_chipset_amd_7series-v2.0_win7-64_novga"

I also downloaded from Download Drivers the "AMD Chipset, AHCI, USB 3.0 and RAID Drivers" for windows 10/7 (64bit) at the bottom of the page.
File name "amd-chipset-drivers.exe"

I installed the "amd-chipset-drivers", which apparently included also graphics card drivers.
Anyhow, I hope the storage driver was renewed now. (How can I check this?)

I'll keep an eye my PC for the coming day(s) and if it still has BSOD, I will try the Gigabyte drivers.

 

The logs are in a foreign language and cannot be scanned or read.
Please change the default language to English and re-post the zip so that the logs can be troubleshooted.
Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums

 

I changed my language to English, and rerun the log collector. See attached zip. I hope this is correct now.

By the way: The installation of the amd-chipset-drivers from the AMD site did not help. I still got a BSOD after that.
I also added a list of all amdxata.sys files in my windows folder. Hope this information helps.

Looking forward to any advice!

 

On the logs that are collected by the DM log collector you are able to view them before posting them.
Please view the event log and msinfo32.
The logs remain in a foreign language and cannot be scanned or read.
See if you can use the information in this link to make the default language English so that the log files can be troubleshooted:
Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

 

My apologies.
I changed my language according to the link you provided, but apparently uploaded the old file from saturday.
This is the new file from today (sunday). The txt & nfo files are in English. (I can't read the dump files.)
Thanks for your patience!

 

Hi

Many thanks to your extensive reply and instruction.
Here the result of steps 1 through 4:

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.15063.0
Image Version: 10.0.15063.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
C:\WINDOWS\system32>

Tonight, I will do step 5 with my C-drive (Samsung SSD) en after that with my D: en E: drive (WDC)

 

Just to be sure, hereby als steps 1 through 4 for D: and E: (Model WDC WD10)

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>D:
D:\>
D:\>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
D:\>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.15063.0
Image Version: 10.0.15063.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
D:\>e:
E:\>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
E:\>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.15063.0
Image Version: 10.0.15063.0
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
E:\>

 

Hereby the result of step 5 and 6 for Model WDC WD10

D drive







E drive

 

And hereby the result of step 5 and 6 for Model Samsung SSD 850 EVO 500GB.
(in windows10, this is my boot C-drive)

I did this in "full" command prompt mode [started win10 in command prompt mode], because when I tried it in a command prompt window within win10, I got the error that it could not get exclusive rights to this drive. I hope this is OK.

In "full" command prompt mode, the Model Samsung SSD 850 EVO apparently got drive letter E.





Now, I will continu to step 7.
Please let me know in case I did something wrong in steps 1 through 6.

 

Open disk management > expand each volume and health columns so the contents in the rows is in full view > post an image into the thread.
The chkdsk reports above display d drive followed by e drive followed by another e drive.
How did e drive become c drive?
Download and install minitool partition wizard (free non-trial edition) and post an image into the thread:
MiniTool Partition Wizard | Best partition magic alternative for Windows PC and Server

 

I do not know why the drive letter was different when I started win10 in command prompt mode.

Here are the screenshots you requested:
disk management:




minitool partition wizard