Windows 10: Folder in external hard drive shows empty

I have a laptop that died. I now have the hard drive in an external case and am trying to access my documents under my user name. On my new laptop, file explorer says the user folder is empty. But when I connect the external hard drive to another pc, it can access my documents under the same user folder that my laptop says is empty. I tried comparing settings for both to make sure hidden folders are shown and that the drive is shared but nothing works. I can access other users on the external drive but not my main one. How can I access the folder on my laptop?

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

How to delete folder/files when "Item Not Found" + folder located in external hard-drive

Hi Juan,





There are possible factors for the folders to be missing or cannot be found. To isolate the issue, I have some
questions for you:

• 
  Were there any error messages when you connect your external hard drive to your PC?
  
• 
  Have you tried searching for the folders while enabling the "show hidden files" in your external hard drive?
  
• 
  Were there any changes made before the issue occurred?
  
• 
  What troubleshooting steps have you done so far?
  

We'll be waiting for your response.



Regards.

 

external hard drive

Hi Chrpee,

If you can't find external hard drive on Disk management than the next step is using the diskpart via command line, please follow the steps below:-

On the keyboard hit ((Windows logo key + R key)) than type ((CMD))

Now the windows command line will appear, the next steps is to type ((diskpart))

After that type ((list disk)) to show you the list of hard disks with partitions

If you found your external hard drive one of the list than you need to type ((select disk number)), note: the number is a disk number

Once you selected the hard disk or partitions than type ((clean))

than type ((create partition primary))

than type ((select partition 1))

than type ((active))

than type ((format fs=ntfs quick))

than type ((assign))

last type ((exit))

Check if the external hard drive appeared, if not please see the link below for more info and let me know if you need any assist

https://uk.pcmag.com/dvd-burners/120624/what-to...