Windows 10: Fix Audio cuts off automatically during a call in Microsoft Teams

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Does your audio cut off automatically during a call in Microsoft Teams on your system? If yes, this post may help you fix it. According to the affected users, audio goes off after a few seconds or a few minutes during an audio or a video call in Microsoft Teams. Generally, such types of issues […]

This article Fix Audio cuts off automatically during a call in Microsoft Teams first appeared on TheWindowsClub.com.

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TEAMS Audio cuts out after 25 minutes

Hi lkeyes, My name is Jeremy, a Windows Independent Advisor. I'll be happy to help you out today. Let’s see what I can do.

Regarding your issue, is your laptop and Android mobile device are connected with the same network? For the laptop Audio call issue, suggest you to change your network and check the result.

1. Login to Teams Online App (use InPrivate browsing mode and use Edge or Google Chrome) to check the result.

2. During Teams Audio call, close all the other applications, sometimes other applications also conflict and occurs this kind of issue.

3. I also suggest you to follow the below steps and clear Teams cache to check if it helps.

* Fully exit the Microsoft Teams desktop client. To do this, either right-click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.

* Go to File Explorer, and type in %appdata%\Microsoft\teams.

* Once in the directory, you’ll see a few of the following folders:

* From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.: %appdata%\Microsoft\teams\application cache\cache

* From within ‘Blob_storage’, delete any files that are located in here if any.: %appdata%\Microsoft\teams\blob_storage

* From within ‘Cache’, delete all files.: %appdata%\Microsoft\teams\Cache

* From within ‘databases’, delete all files.: %appdata%\Microsoft\teams\databases

* From within ‘GPUCache’, delete all files.: %appdata%\Microsoft\teams\GPUcache

* From within ‘IndexedDB’, delete the .db file.: %appdata%\Microsoft\teams\IndexedDB

* From within ‘Local Storage’, delete all files. : %appdata%\Microsoft\teams\Local Storage

* Lastly, from within ‘tmp’, delete any file. : %appdata%\Microsoft\teams\tmp

Once finally done clearing, you can now restart Teams from your local desktop and all cache will be cleared from the desktop app.

Please let me know if this works

Kind regards,

Jeremy

 

Microsoft Teams Audio faint for multiple users

We've had a number of users who recently received new devices complain of faint microphone output.

Devices affected

• 3 x New Surface Pro 7
• 2 x New Surface Pro Book 3

I'll add steps we've taken to test the device at the bottom.

So far, we believe it may be user-specific as we have been unable to replicate the issue using a local admin account.

These devices were provisioned ~1 week ago. Users raised the issue shortly after they were delivered.

There is nothing physically wrong with the devices. No bangs, scuffs, cracks, screen protectors, etc.

Steps taken so far:

On end-user profile

• Current call is done via Teams and mic audio is definitely quite low
• Checked Mic settings and are already all at max
• No Booster available for Mic
• No additional settings in Teams to enhance mic audio
• Ran Windows Updates and no updates found
• Checked Device Manager and is up to date there as well
• Computer was just rebooted not too long ago too

• Checked Recording sound options
  
• Reset sound options to default
• Troubleshoot Realtek microphone - didnt pick up anything
• uninstalled microphone realtek audio drivers
• restarted computer - tested on Teams - still very faint

On Local Admin profile

• Tested mic via camera app and teams call - Could not replicate the issue.

Please let me know if there's any additional information that would help find a solution.

 

Bluetooth sound cuts out only on Zoom and Microsoft teams

I think I figured out what is going on but I still don't know how to fix it. I think this is a Zoom/Microsoft Teams issue and not a bluetooth issue. My other Laptop was running Zoom 4.6 and it worked and the audio did not cut out after a few mins. My laptop
that was having issues was using the newest version of Zoom (5.0.1). When I upgraded Zoom to 5.0.1 on my other laptop it started having the same exact issue. With this said, I still don't know why Microsoft Teams does the same thing.

Before I figured this out, I did try what you suggested and same issue.

If you can figure this one out, then Greg, you are the real MVP.

Thanks

Jason