Windows 10: Family safety issues after formatting pc

Hi. I reinstalled windows after formatting my sons computer. The computer name was different from last time, but I added him as user with his regular e-mail. It does not want to update in the family safety app. I can only see the old settings woth the old computer name, before formatting and reinstalling.I’ve tried deleting his user, and adding him again before adding his account on the computer. Still no difference.Any tips?

:)

 

Family Safety issues

Hi,

Microsoft family features (includes family safety features formerly known as
Microsoft Family Safety), is a free set of features available on Windows 10 PC and Mobile that is bundled with the Windows 10 operating system.
Please ensure that the parent email account is set as an administrator on the child's laptop. Once done, you may follow the steps below to properly manage the settings on the Family Safety website:

• On the Start screen, type Family Safety.
• Click on Settings.
• Click the Family Safety icon.
• On the bottom part of the window, click Manage settings on the Family Safety website. Your default browser will direct you to the Family Safety website.
• Sign in using the parent account.

For your reference, you may also check this article regarding Family Safety:
Frequently Asked Questions.

We would appreciate it if you could get back to us and provide us your feedback.

 

Issue with accessing Family Safety

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with Family Safety.
I will surely help you to fix this issue.

This issue could have occurred due to conflict between third party applications.

Try the steps listed here:

I suggest you to set the computer in a clean boot state and check if it helps. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to troubleshoot a problem by performing a clean boot in Windows


How to perform a clean boot in Windows - Microsoft Support

Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in
the provided link to return your computer to Normal startup mode.

Refer to the link for additional information.

Set up Family Safety

Windows help and learning

Note: Applies to Windows 10.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Issue with filtering websites in Family Safety

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with filtering websites in Family Safety.
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

1. Incorrect Family Safety settings.

2. Web filtering is not setup correctly.

Try the steps listed here:



I suggest you to refer the article and check if you have setup web filtering correctly or not.

Filter apps and games with Microsoft Edge - Microsoft Support

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.