Windows 10: Family Safety Issue

Hi, I am trying to log into my child's account but can't get pass the pin login screen. keeps getting message "Something went wrong. We were unable to send your request. Are you connected to the Internet?" The machine is connected to the internet.I have tried the following:Rebooting several timesLogging into their Microsoft account to ensure its verified and that it is assigned to the correct deviceRemoving time limits on the app and my win365 account Removed and added again to family groupPlease advise how I can correct this issue.

:)

 

Issue with accessing Family Safety

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with Family Safety.
I will surely help you to fix this issue.

This issue could have occurred due to conflict between third party applications.

Try the steps listed here:

I suggest you to set the computer in a clean boot state and check if it helps. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to troubleshoot a problem by performing a clean boot in Windows


How to perform a clean boot in Windows - Microsoft Support

Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in
the provided link to return your computer to Normal startup mode.

Refer to the link for additional information.

Set up Family Safety

Windows help & learning

Note: Applies to Windows 10.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Issue with filtering websites in Family Safety

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with filtering websites in Family Safety.
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

1. Incorrect Family Safety settings.

2. Web filtering is not setup correctly.

Try the steps listed here:



I suggest you to refer the article and check if you have setup web filtering correctly or not.

Filter apps and games with Microsoft Edge - Microsoft Support

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Family Safety issues

Hi,

Microsoft family features (includes family safety features formerly known as
Microsoft Family Safety), is a free set of features available on Windows 10 PC and Mobile that is bundled with the Windows 10 operating system.
Please ensure that the parent email account is set as an administrator on the child's laptop. Once done, you may follow the steps below to properly manage the settings on the Family Safety website:

• On the Start screen, type Family Safety.
• Click on Settings.
• Click the Family Safety icon.
• On the bottom part of the window, click Manage settings on the Family Safety website. Your default browser will direct you to the Family Safety website.
• Sign in using the parent account.

For your reference, you may also check this article regarding Family Safety:
Frequently Asked Questions.

We would appreciate it if you could get back to us and provide us your feedback.