Windows 10: Face recognition doesn't work after update. Says PIN is not available. Help!

Discus and support Face recognition doesn't work after update. Says PIN is not available. Help! in Windows 10 Gaming to solve the problem; Windows 11 lg gram laptop. Updated last night. Now face recognition doesn't work and PIN is "not available " error. Help! I need access to this... Discussion in 'Windows 10 Gaming' started by Malish210524, Jan 30, 2025 at 11:07 AM.

  1. Face recognition doesn't work after update. Says PIN is not available. Help!


    Windows 11 lg gram laptop. Updated last night. Now face recognition doesn't work and PIN is "not available " error. Help! I need access to this computer for work and school.

    :)
     
  2. Brink Win User

    An Update About Face Recognition on Facebook

    Privacy Matters

    We’ve continued to engage with privacy experts, academics, regulators and people on Facebook about how we use face recognition and the options you have to control it.

    We’ve made the steps to update your settings clearer and you can opt to leave your setting off right in the notice, as opposed to having to go to a separate screen. If you do nothing, face recognition will remain off for you.


    Face recognition doesn't work after update. Says PIN is not available.  Help! [​IMG]


    There’s also an opportunity to review information about our technology and the features it powers so that you can make the choice that’s right for you.

    Finally, Facebook’s face recognition technology still does not recognize you to strangers. We don’t share your face recognition information with third parties. We also don’t sell our technology.

    These changes will be effective globally starting today.


    Source: An Update About Face Recognition on Facebook | Facebook Newsroom
     
  3. Brink Win User
    An Update About Face Recognition on Facebook

    Privacy Matters

    We’ve continued to engage with privacy experts, academics, regulators and people on Facebook about how we use face recognition and the options you have to control it.

    We’ve made the steps to update your settings clearer and you can opt to leave your setting off right in the notice, as opposed to having to go to a separate screen. If you do nothing, face recognition will remain off for you.


    Face recognition doesn't work after update. Says PIN is not available.  Help! [​IMG]


    There’s also an opportunity to review information about our technology and the features it powers so that you can make the choice that’s right for you.

    Finally, Facebook’s face recognition technology still does not recognize you to strangers. We don’t share your face recognition information with third parties. We also don’t sell our technology.

    These changes will be effective globally starting today.


    Source: An Update About Face Recognition on Facebook | Facebook Newsroom
     
  4. Face recognition doesn't work after update. Says PIN is not available. Help!

    Windows 11 - Windows hello PIN and Camera face recognition do not work

    Hi,

    Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

    Steps to replicate on my PC - WIN 11:

    1. Situation 1 - Trying to change PIN:
      1. Settings - Accounts - Pin(Windows Hello)
      2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      3. Press Setup - Create a PIN - Next
      4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
    2. Situation 2 - Trying to add Face recognition:
      1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      2. Welcome to Windows hello - Get started
      3. My face is scanned, i get a blue loading square, and dots on my things
      4. A couple more things
      5. Improbve recognition - if i skip this steps it does not make a difference
      6. A couple more things - Set up PIN
      7. Microsoft Account - Create a PIN - Next
      8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
    I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

    I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

    On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

    Is there any way to reset PIN on an account level? Or repair windows?

    What else should i try?
     
    DanielDumitru, Jan 30, 2025 at 11:09 AM
    #4
Thema:

Face recognition doesn't work after update. Says PIN is not available. Help!

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