Windows 10: External Thunderbolt 3 RAID Device Disconnecting.

Hello everyone,
I've reached the end of my competence in trying to fix an issue I'm having with my PC. This site has been very useful in searching for possible solutions, so I'm hoping you can help me fix my specific problem.

The issue is my external RAID array, an ARECA 8050T3 6 bay unit, is disconnecting from my PC. It connects by thunderbolt 3 through a Gigabyte Alpine ridge TB3 card. I first installed this card when I built the PC in 2018 and have had no issues until the last couple months. Unfortunately I can't think of any particular event (Windows update, etc.) that caused the issue to start happening.

The behavior is somewhat inconsistent, but I'll do my best to summarize.
- On initial startup, or after plug/unplug of RAID unit to reconnect, the device shows up and works for read operations. I keep mostly photo and video files on this device, and my editing programs read the files without issue. This can last for hours or occasionally only minutes. At some point I get a variation of "Device does not exist that was specified" and have to reconnect.

- The device will almost always disconnect immediately as soon as I try to move files to or from the device. I've been trying to get files for my current project off of the RAID and I've only had a couple instances where it copied anything before disconnecting. The intermittent nature of the issue is maddening.

- I've contacted ARECA support. He had me connect to the RAID through its ethernet port to monitor it after the TB3 connection goes bad. When TB3 disconnects the ethernet connection is still good and system shows no issues. His conclusion is the RAID unit is fine and the problem lies somewhere else.

Here is a brief summary of troubleshooting I've attempted.
- Used a different TB3 cable. No change
- Tried both TB3 ports on RAID device and TB3 card. No change
- Updated RAID firmware. No Change
- Turned off usb selective suspend, per a suggestion I saw online. No change
- Changed SATA AHCI Controller to storahci.sys. This was suggested as a fix for DPC watchdog violations, which I was getting at one point.
- Most recently I did a repair install of windows 10. Again, no change in behavior.

Other info, no sure if relevant or useful
- I've used Backblaze online backup for as long as I've had this PC
- I recently started using Macrium reflect for backing up my system to a second external drive. The timing of starting to use this program and the start of my issue are fairly close in time, but I'm not seeing how one could effect the other.

Hopefully that's enough info to work from. If there is other relevant info I can look it up. Thank you in advance for you help.

:)

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Windows 10 Update 1709 Blue Screens with Thunderbolt SSDs.

Hello. I am currently running Windows 10 version 1703 on an 2013 Apple 27" iMac via Bootcamp. I have an external Thunderbolt SSD connected. This works very well. However, Windows keeps trying to update to version 1709. When this happens, the computer
blue screens with a MACHINE_CHECK_EXCEPTION. I have isolated this issue to the external Thunderbolt device. If I unplug the Thunderbolt, the update completes successfully. But when I plug the Thunderbolt devices back in, Windows will no longer boot, again
blue screening with the MACHINE_CHECK_EXCEPTION.

I have to disconnect the Thunderbolt drive to get Windows to boot, then roll back the install to 1703 for the computer to be usable again with the Thunderbolt device.

Any suggestions?

 

Usb - c / thunderbolt issue

Hi,

Recently purchased a Razer, currently transferring files over from my ATOM RAID 2 TB EXTERNAL SSD, USB-C / Thunder-Bolt 3 Drive to another External connected via USB 3 via Windows 10.

Any time I attempt to transfer files, the ATOM RAID begins to transfer and then the speed shoots to 0 and the drive is disconnected, then re-connected on its own accord it seems.

When I attempt to run Crystal Mark Test on it, it makes the disconnected Audio as the Test begins, with the test never being able to start.

Through the only process of elimination I have, I disconnected the drive and connected it via USB 3.0, with the cable provided and tests were fine and Crystal Mark was able to begin and finish. Unfortunately I don't have any other USB-C or Thunderbolt External Devices to test the port out.

The SSD worked flawlessly on my iMac 5K Thunderbolt 3 Drive.

I have formatted the Drive to NTFS, several times but that has not changed anything.

I have perused Device Manager, but I cannot find anything in specific detailing Thunderbolt or USB-C, only USB 3.0 and the device hence also appears under a USB 3.0 nomenclature. I haven't used Windows in sometime, so I'm unsure if USB-C is labeled USB 3.0 regardless.

Attached are some screenshots.

The Drive is labeled VIOLENCE, even after failure of copying files, it remains connected it seems, or it disconnected and reconnects instantly. I hear two audibles, so I'm assuming the latter.

Hopefully I can resolve this today and hopefully it is not a Hardware Issue, my Razer Blade has been flawless otherwise

As you can see on the FINAL Image, Windows Devices labels is as USB 3.0, even though it is connected to the USB-C port