Windows 10: External Hard drive disconnecting and reconnecting / freezing entire laptop

I tried chkdsk and it came up with these 2 errors, external ran fine before but randomly started happening after a few months. Any help would be appreciated.An unspecified error occurred 6e74667363686b2e 171f.An unspecified error occurred 696e647863686b2e 9cb.

:)

 

External hard drive disconnecting

Hi,

I realize the inconvenience caused to you regarding the external hard drive as it is disconnecting. I will certainly assist you.

Please answer the below questions to assist you better.

• What is the make and model of the external hard drive?
• Are you getting any error messages in the device manager?

Follow the below methods and check if it helps.

Connect the external hard drive and perform the following methods.

Method 1: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Method 2: Check if you can see the device in Device Manager

• Press Windows key + X.
• Click on Device manager.
• Click on View Tab, Select Show hidden devices.
• Click on Scan for Hardware changes.
• Check if the devices show up in Device Manager in the device list.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

External Hard Drive Not Recognized Windows 10

Hi,

To rectify and narrow down the cause of the issue, I would also suggest that you perform the methods mentioned below:

Method 1: Uninstall and then reconnect the external hard drive.

• Right click on Start Menu, and select Device Manager.
• Double click and expand Disk Drives.
• Right click on each of the drives and select Uninstall.

Note: You may be prompted to enter an Admin password.

• After it uninstalls, reboot the computer and plug the external hard drive and check.

If the issue did not resolve proceed to the next method.

Method 2: Windows Updates.

This method will install the latest device drivers for your USB external hard drive. Open Windows updates and check if there are any pending updates in your computer. If so, disconnect all external devices other that keyboard and mouse. Install the updates
a check.

Regards.