Windows 10: error message 0xc0000225

My mom received this error message on a blue screen on her computer. The message also included a phone number to call 1 860 410 6020. My mom spoke to the guy who said he was from microsoft. I would like to see if this phone number is legit and if the error code is legit. The computer starts up and then goes into re boot mode. Pressing F1 F8 etc does not do anything.

:)

 

error code 0xc0000225

Hi Marie,

The error code 0xc0000225 is booting error that usually happens when the Booting Configuration Data (BCD) is missing or corrupted. We suggest that you perform an
Automatic Repair by following the steps listed in Jenith_James's reply on May
8, 2016 and check if it resolves your concern.

We look forward to your response.

Regards.

 

0xc0000225 boot error

For some odd reason when I turned on my computer today, I was greeted with the error 0xc0000225 stating that my NLS files were corrupt/missing. I am Running Vista x64 and so far have tried the following:

Replace NLS files
Windows repair utility
Restored an old working registry backup
Tried booting with different ram configurations
Created new BCD / Boot
Chkdsk


Google suggests something about apci, but my gigabyte ud3p doesn't have such an option (already vista compatible) and it seems to only occur to people who are initially installing and not people who already have a working copy.

 

Need help with this error message 0xc0000225

So every time a try to load to Windows 10 I keep getting this error message.

Your PC/Device needs to be repaired

the operating system couldn't be loaded because registry file is missing or contains errors.

file : \windows\system32\config\system. error code 0xc0000225

Any ideas?