Windows 10: Error in printing from RDP Session "Event ID : 372" in Windows 11

Hello everyone, We have 2 Computers with printer attached directly on them through USB cable. Details are as follow:Computer1 RDP Server: Windows 11 Pro Version=24H2, OS Build= 26100.2605Printer1= HP LaserJet Pro MFPM125-M126 PCLmS driver version= 11.21.0.2679Computer2 RDP Client: Windows 11 Pro Version=24H2, OS Build= 26100.2605Printer= HP LaserJet Pro MFPM125-M126 PCLmS driver version= 11.21.0.2679 When we connect Computer1 RDP server from Computer2 through RDP session, all printers physical & virtual on Computer2 get redirected in RDP session. But when we try to print an

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Printer fails with Event ID 372 on Win 10

Thank you for the quick response.

I had previously used the troubleshooter which didn't change the behavior. I did retry the steps that you had outlined.

It is interesting that I was able to temporarily add a different printer and it did work properly so it seems to be isolated to this printer and driver.

When running a print test page after following the steps that you had outlined, I did see that there were 2 files that were created in C:\Windows\system32\spool\printers when I attempted to print a test page. FP00001.SHD and FP00001.SPL. They were deleted
when I canceled the print job.

The error event (ID 372) with the same message as above was generated by my attempt to print to this printer.

Let me know if you have any additional tests that may help to resolve this issue.

Thank you.

 

Event ID 372 - Error code 2147500037 preventing printing to HP Envy 5644

My Windows desktop will not print to my Wirelessly connected HP Envy 5644. The problem started when the Win10 1709 update was installed last year. I had hoped that subsequent updates would cure the problem but they have not.

What happens is that when I send to the printer, the job appears in the printer queue, but is removed after a few seconds with no printing. There is no warning from the HP drivers that there was a problem but a Windows event is generated with the folowing
details:

Printservice error 372 - The document Print Document, owned by Malcolm, failed to print on printer HP ENVY 5640 series (Network). Try to print the document again, or restart the print spooler.

Data type: RAW. Size of the spool file in bytes: 107210. Number of bytes printed: 107210. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\WIN10. Win32 error code returned by the print processor: 2147500037. Unspecified
error

Details:

-System

-Provider

[ Name]
Microsoft-Windows-PrintService

[ Guid]
{747EF6FD-E535-4D16-B510-42C90F6873A1}

EventID 372

Version 0

Level 2

Task 26

Opcode 12

Keywords 0x8000000000000840

-TimeCreated

[ SystemTime] 2018-08-27T14:03:36.168925500Z

EventRecordID 24

Correlation

-Execution

[ ProcessID]
2636

[ ThreadID] 6492

Channel Microsoft-Windows-PrintService/Admin

Computer Win10

-Security

[ UserID] S-1-5-21-3824562714-1083616175-2953870663-1000

-UserData

-PrintOnProcFailedEd

Param1 Print Document

Param2
Malcolm

Param3
HP ENVY 5640 series (Network)

Param4 RAW

Param5 107210

Param6 107210

Param7 1

Param8 0

Param9 \\WIN10

Param10 2147500037

Param11 Unspecified error

I have tried numerous driver re-installs with all the variations I can find sugested in multiple forums and nothing helps. I have stopped and restarted the print spooler service and various other things I have seen suggested but again nothing works.

The same driver on my laptop works fine and I cannot see any significant variations in the properties between laptop and desktop.

Additionally I have the driver installed on WinXP running in Oracle Virtualbox on my desktop and that sends prints with no problem.

There is no problem in the comms between desktop and printer as I can scan with no problem and perform maintenance.

The only thing that does not work is printing.

Has anyone got any suggestions of what else I might try please?

 

Print Error : Event ID 372

The document Print Document, owned by Username, failed to print on printer HP Officejet Pro 8620. Try to print the document again, or restart the print spooler.

Data type: RAW. Size of the spool file in bytes: 155393. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\workgroup. Win32 error code
returned by the print processor: 2147500037. Unspecified error

Please any body find this error and any solution for this?

OS : win 10 64bit