Windows 10: Error 0xc00d36bb when trying to play 360 video with TV&Movies App after upgrade to Windows...

Hello,I have a problem with playing back 360 videos with default TV&Movies App. It occurs after upgrading or installing Windows 2022 January Update. Player doesn't start and shows error 0xc00d36bb. If video doesn't have audio - using timelapse - it plays without problem.It looks like since 2022 January Update we need some extra ambisonics codec or something is missing.

:)

 

Movies and TV UWP app will not play security cam AVI

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you want to play AVI files using Movies & TV app. The Movies & TV app supports most of the video file formats including AVI. For more information, see

File formats supported by the Movies & TV app in Windows 10.



However, it would be great if you can reply with the details requested below:

• What happens when you try to play AVI videos in Movies & TV app?
  
• Do you receive an error message/code? If yes, what is the error message/code?
  

Meanwhile, I would suggest you to download the
MPEG-2 Video Extension and see if that helps.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Movies & TV app

Thank you, I will try the initial troubleshooting steps you suggested. I didn't make any changes to my desktop and laptop, unless an automatic update changed something without me knowing. I am able to play the videos using 3rd party apps (KM and VLC),
but they no longer play on the Movies & TV app which I prefer.

 

Movies & TV

Please don't reset the app or do any those steps that the previous poster suggested, they're unnecessary and can cause other problems.

The first step to try is restoring your purchases from within the settings menu of the Movies & TV app.

Click the … then select Settings, select Restore my available video purchases.

Give it a few minutes to run, then go back to the Purchased tab and try playing the movie again.