Windows 10: encryption problem

We encrypted some files in windows 10. Then we upgraded to Windiws 11 365 and now we can't open the files. How to fix?

:)

 

Device Encryption not avaiable

Hello Fraczek,

Thank you for contacting Microsoft Community.

We understand your concern in this regard.

• Are you referring to BitLocker Drive Encryption?
• What preventing you from doing this?
• Did you get any error message or code while doing this?

Before you come up with the above information, suggest you to refer the article

Help protect your files using BitLocker Drive Encryption and see if it help you.

Do refer the article
Windows BitLocker Drive Encryption Step-by-Step Guide and check if it help you with the required information.

Keep us posted if you require further assistance.

 

Encryption

Hello Miriam,

For us to be able to isolate your concern why your devices page says it is not encrypted when you've turn on encryption, kindly answer these questions:

• Does this happen before you encrypt the device?
• Which Windows version currently running on your device?
• What troubleshooting steps have you tried so far?

We will be waiting for update.

 

Encrypting a folder

Hello Bill,

To encrypt a folder in Windows 10 Home, follow these steps:

• Right-click the folder you want to encrypt and click Properties.
• On the General tab, click Advanced.
• Under Compress or Encrypt attributes, click Encrypt contents to secure data.
• Click OK then Apply to save the changes.

We're just here if you need further help.