Windows 10: Dvd drive wont recognise disc, says please insert a disc into Drive E:

Ever since the transition to windows 10 the dvd drive will not recognize,read or view any disc i put in, it says please insert a disc into drive E:. However my brothers laptop can view,recognize and read the disc. How can i fix this

:)

 

Drive won't recognise disc - "Please insert disc into drive D:"

I have a Toshiba Satellite laptop - bought in 2014 - with Windows 10, and up until today the disc drive has always worked perfectly. I came across some old discs from around 2002 which have photos from that time stored on, so i decided to insert it and have
a look. Most of the files were JPG or AIV, but as I opened the files, most of them wouldn't open, only some, it kept saying it couldn't open the file or that it wasn't a recognised file format (JPG). Same with the videos, although it came up with an error
message saying contact Xbox support if it wouldn't work?? I know the videos are of my family when i was younger, in 2002, same with the photos. I was wondering if someone could explain why this was happening?

But my main concern is that after that disc, I decided to try some other ones to see what's on them, but they were all empty so it doesn't matter, but I picked up one I knew had more photos on it, and when I inserted it into the drive, it didn't start playing
automatically like normal when there's something on a disc. Infact, when I looked at the DVD RW DRIVE in my file explorer, it wasn't coming up with anything like how much space on the disc. So i pressed that to get the disc drive information, and my drive
ejected and a message came up saying "Please insert disc into drive D:" I then decided to try discs like The Sims 3, which i know work because I use it frequently, and it didn't recognise it either. Now up until today my drive has been working perfectly and
now all of a sudden after trying other discs out, it wont recognise them anymore.

I tried looking for error signs in the Device Manager, looked at the properties - it said it was working correctly,, checked for updates - all were installed,, trouble shooted - couldn't find any problems..and then I uninstalled the drive and restarted,
the drive was installed again when it came on, but it still won't recognise discs.

Could anyone please tell me what's gone wrong, what I can do?? Thank you

 

Drive won't recognise disc - "Please insert disc into drive D:"

Hi Davies,

The concern you have encountered may be due to a corrupted file or a misconfigured setting. In this case, we suggest to run the Windows troubleshooter. It provides information about Microsoft easy fix solutions and how to use them to resolve software issues.
“Microsoft easy fix” was previously known as Microsoft Fix it. Kindly click on this

link to run the Microsoft easy fix.

Should you need further assistance, feel free to get back to us.

Regards.

 

Hi What do you see in devise manager. Are there any yellow marks??

 

Hey so this is what happens, the dvd drive pops up on device manager

 

Hi It looks like your DVD drive may have bitten the dust. You could try uninstalling; reboot and let windows find a driver.
Give this a look!! There are several suggestions here. Maybe some thing will help!
https://support.microsoft.com/en-us/kb/314060

https://support.microsoft.com/en-us/...problems/en-us

 

None of these options worked sadly, the fix it is not available for windows 10.

 

I think it is rather unlikely that the drive failed at exactly the same moment in which you did the OS upgrade. If you ask me, I think this is some kind of software/driver problem in your Windows 10 installation.

According to what the device manager shows, the drive should at least be recognized correctly - which does not mean that it will also work correctly. When you double click the drive, what does it tell you about the device status? Does it say the device would be working correctly or is there some error?

For the unknown device, you can double click it, go to the details tab and view the "Hardware IDs". These IDs are an identifier for the according hardware.

 

Its a tsstcorp dvd drive , the unknown device disappeared after i restarted the laptop because i uninstalled the dvd driver and installed it again

 

When you double click the drive, what does it tell you about the device status? Does it say the device would be working correctly or is there some error?

 

It says it works correctly," This device is working correctly"

 

What do i do? Anyone got ideas?

 

Hi jaydenvo! DVD drives wear out just like any thing else. They are fairly cheap and very easy to replace.
My DVD drive reads but won't write. Looks to me like yours died. Some times you can blow them out with a can of compressed air.https://support.microsoft.com/en-us/...problems/en-us