Windows 10: Duplicate user account - but does not exist

Bought a new laptop, Asus - Aspire A515-44. Windows 10 Home - I have installed W10 several times over the years and every time it installs differently, a new set of problems !!! This is the first time with the home edition though. I have set in the registry: Winlogon/default user name - default password - password (sic) and now have: last used username - - which it should now show All correct and normally works. BUT When I get the logon screen up it tells me that the username/password is incorrect This is because I now have two accounts, which are listed in the bottom left - both are "" If I select the bottom one, which is what the system is doing, I get "incorrect password" If I select the top one it accepts the password and loggs on. I have been through all the account settings and there is only one user account, me! LUSRMGR.MSC will not run as this is the Home version !!!!! Does anyone have any ideas please, appart from formatting the hard disk and starting again without all the third party crap, which I may just do, although Acer builds are nothing like as bad as some I have seen.

:)

 

Duplicate User Account

Hi,

Thank you for the update.

I suggest you to follow the steps to delete the account.

• 
  Press Windows + R keys from the Keyboard.
  
• 
  Type netplwiz and click on Ok.
  
• 
  If prompted by UAC, click on
  Yes.
  
• 
  Check the Users must enter a user name and password to use this computer box.
  
• 
  Click on a user you want to delete, and click on
  Remove.
  
• 
  Click/tap on Yes to confirm.
  

Please let us know to in future if you need further help.

Thank you.

 

Duplicate User Account

Hi,

Thank you for providing the screenshot.

It looks like the in build administrator is active on the computer

I suggest you to follow the below steps and check if that helps.

• Right-click on the Start button and choose to open a command prompt that way.
• Type the following command:
• Net user administrator /active:no
• Access netplwiz and check if the issue persists.

Please let us know the results. We will be happy to help.

Thank you.

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown