Windows 10: Duplicate I2C HID device touchpad in Device Manager

Hi,I'm using Dell Inspiron 13 7370 with Windows 11. I work well in 6 months, but now I cannot using multi-finger 's function of the touchpad. After checking for a while, I found something:- I2C HID Device is duplicated with error code 10- The working I2C HID device has the same registry key value the same Class Guid with the other I2C HID Device- No HID-compliant touchpad in device list- Now the mousepad works as left-mouse click onlyWhat I've already tried:- Update latest Window update- Update all Dell driver- Installed Touchpad driver software from Dell after running the exe file, it said

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Driver failure I2C HID Device

Just some info, in case it may help. On my Dell system, the HID section of the Device Manager has a touchpad and I2C HID device. Both are using Win 10 drivers.

In the Systems section, there are two Serial I/O I2C Host controllers. They are using Intel drivers.

When you mess around in the Device Manager, there are times when setting it to show hidden devices may be helpful.

If you download drivers from MSI, perhaps do the chipset as well as the touchpad. Those drivers are from 2020 so you probably already had them.

 

Touchpad device not showing up and code-10 error for the I2C HID in the device Manager,

Open Device manager, right click on I2C Hid Device icon, select Properties.

 

Touch screen stops working -I2C HID device error

I have a LG gram laptop 16T90P-KAAE7UI running windows 11. In the last few months, touch screen has been intermittely stopping working. The device manager always showed there was an error in I2C HID device - This device cannot start (code 10). Usually, I could recover by doing one of the following things:

• disabling and enabling the device,
  
• simply rebooting the system or
  
• uninstalling the device and then restart the laptop.
  

Today, after pushing the sleep button on the side of the laptop and then pushing it again to wake up the laptop, touch screen completely stopped working. None of the methods mentioned above works. Touch screen function refues to work and device manager always shows that I2C HID device cannot start (code 10). The following message appeared with recovery attempts

• A request for the HID descriptor failed (most often), or
  
• The device failed the SET_POWER command, or
  
• One byte was expected in the report descriptor but not found
  

I also did update from Windows update and LG update center. All things have been updated to date. No luck to make touch screen work again.

Touchpad always works without issue. What else can I do to fix the I2C HID device error and bring touch screen back to work?

Thanks.