Windows 10: dts audio processing not working with wireless ear buds windows 11

I am trying to play music and films using wireless ear buds but the dts program says dts audio processing unavalible with currently active audio device.

:)

 

Ear Bud not working with Windows 11

Dear Team,

I have recently migrated from Windows 10 to Windows 11.

My ear bud was working fine with Windows 10 but it's not working with Windows 11 i have checked with other Windows 11 but same issue. Kindly fix my issue.

Thanks,

Tayyab

 

DTS audio process settings are unavailable with currently active audio device

Hello bagir shahab,

Thanks for using Microsoft products and posting in the community.

The error message you're encountering suggests that the DTS audio processing settings are not available for your currently active audio device. This could be due to several reasons, such as a driver issue or a conflict with another audio software or device.

Here are a few steps you can try to troubleshoot and resolve the issue:

1. Restart your computer: Sometimes, a simple restart can resolve temporary software glitches.
   
2. Check DTS APO Service: Since you mentioned that the DtsApo4Service is running, it's worth verifying if it's functioning correctly. You can try restarting the service by following these steps:
   
   • Press Windows Key + R to open the Run dialog box.
     
   • Type "services.msc" and hit Enter to open the Services window.
     
   • Locate the "DTS APO Service" in the list of services.
     
   • Right-click on it and select "Restart."
     
   • Close the Services window and check if DTS audio is now functioning.
     
3. Update audio drivers: Ensure that you have the latest audio drivers installed for your Asus Vivobook. You can visit the Asus support website, enter your laptop model, and download the latest audio drivers compatible with Windows 11.
   
4. Uninstall and reinstall DTS software: Completely uninstall the DTS software from your computer and then reinstall it. To uninstall:
   
   • Press Windows Key + R to open the Run dialog box.
     
   • Type "appwiz.cpl" and hit Enter to open the Programs and Features window.
     
   • Locate the DTS software in the list of installed programs.
     
   • Right-click on it and select "Uninstall."
     
   • Follow the prompts to complete the uninstallation process.
     
   After uninstalling, visit the official DTS website or your laptop manufacturer's website to download the latest version of the DTS software. Install it and check if the issue is resolved.
   
5. Disable other audio-enhancing software: If you have any other audio-enhancing software installed, such as Dolby Atmos or Waves MaxxAudio, temporarily disable or uninstall them. Sometimes, conflicts between different audio software can cause issues.
   
6. Check default audio playback device: Ensure that your desired audio device (laptop speakers or headset) is set as the default audio playback device. To do this:
   
   • Right-click on the volume icon in the system tray and select "Open Sound settings."
     
   • Under the "Output" section, select your desired audio device from the list of available devices.
     
   • Click on it and click the "Set as default" button.
     

If none of the above steps resolve the issue, you may want to reach out to the DTS support team or your laptop manufacturer's support for further assistance. They may have specific troubleshooting steps or updated drivers for your device.

Please feel free to let me know if you have any further updates, thanks.

Best Regards,

Lenka-MSFT| Microsoft Community Support Specialist

 

Old bluetooth dongle not work with new ear buds

I have an old bluetooth dongle that works well when connecting my win 10 PC to mobile phone and bluetooth speakers that needs a passcode when pairing. Recently I bought a ear buds and able to pair with my mobile phone without passcode, the ear buds does not come with any passcode. Now when I try to connect the ear buds to my PC, the PC can show the ear buds in its bluetooth device list, but when try to pair it, it still prompt me to enter passcode which the ear buds does not have one. Does it means my bluetooth dongle is too old for the ear buds? If I have to buy another newer dongle, what should I look for? Bluetooth v4.1? v5.0? or whatelse? How can I know what version is my old bluetooth dongle? Please help.

My PC is running Win10 Ent 2004 (OS Build 19041.985)