Windows 10: Device not migrated (Plantronics C510 Headset)

Hi


I receive the following 'Device not migrated' error when checking the events in the device manager:


Device SWD\MMDEVAPI\{0.0.1.00000000}.{859c102c-311e-41a3-899b-7b721ca75770} was not migrated due to partial or ambiguous match.

Last Device Instance Id: SWD\MMDEVAPI\{0.0.1.00000000}.{650cc405-ec17-4e1a-abc5-69d915d15ac5}
Class Guid: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
Location Path:
Migration Rank: 0xF00000000000F100
Present: false
Status: 0xC0000451

I have used 2 different versions of the same headset so my error isn't hardware related. I have also updated all of my drivers and updated my BIOS so theoretically there shouldn't be any compatability issues.


Does anyone have any experience with resolving this error?


Thank you

:)

 

Connecting legacy Plantronics headsets to a Windows 10 machine

Headset Tip.

This tip is for people with the following Starting Situation:

• You have an older ("legacy") Plantronics headset, such as an "H-series" Plantronics SupraPlus HW251.
  
• You have a two-piece rig: (1) the headset, which terminates in a Plantronics-style "quick disconnect" connection, and (2) an adapter cable with a quick-disconnect attachment at one end and (probably) a 2.5 mm jack at the other end.
  
• Historically, you connected your headset rig directly into a desk phone.

Goal:

You desire to use this headset with your Win 10 machine (in my case it was a Surface 3 machine running Win 10) in order to make Skype calls.

Tempting, but incorrect resolution:

• Plantronics makes a wide variety of adapters, one of which is a Quick Disconnect to 3.5 mm jack adapter. It is tempting to purchase this (relatively) inexpensive adapter, swap in the new 3.5 mm jack adapter in lieu of the existing 2.5mm jack adapter, and
  just plug in your "upgraded" headset rig into the 3.5 mm jack on your machine.
• This approach will fail.

Correct resolution:

• First, you must be willing and able to allocate 1 USB port on your machine and about $70 to solve this headset connection problem.
  
• Second, determine through web research exactly which Plantronics headset model you have.
• Third, call Plantronics customer support, which at this writing is 1-855-765-7878. Be surprised that a real person answers the phone and is helpful. Ask the Plantronics customer support person which "DA" adapter unit is compatible with the specific model
  of Plantronics headset that you have. The DA adapter has a Quick Disconnect at one end, a USB at the other end, and some electronics in between. Note that Plantronics developed more than 1 DA adapter unit, and the legacy headset to DA unit compatibility
  information is not on their website. Plantronics customer service can figure it out, though.
  
• Forth, order the DA unit recommended by the Plantronics rep. You will order the DA adapter from a third party reseller.
• Fifth, receive the part, connect it up, and test it out. Win 10 recognizes the DA adapter, your headset works as it should, and problem solved.
  

 

Plantronics Announces GameCom 777 Headset

Plantronics today announced the new GameCom 777 Gaming Headset with virtual 7.1 surround sound, enabled by Dolby Headphone and Dolby ProLogic IIx technologies. The GameCom 777 combines immersive surround sound and Plantronics' design excellence to deliver an unmatched sound and voice experience for PC gamers.

It features 7.1 Dolby Headphone technology in a plug-and-play USB sound card for the PC and Mac. In addition to its surround sound capabilities, the GameCom 777 headset was engineered with numerous functional and ergonomic wearing benefits including an open-ear design that keeps users connected to the game and their surroundings.





Other features include:

• A lightweight frame and specially designed earpods that redistribute pressure for maximum comfort during long gaming sessions.
• A unique 'hide-away' boom that turns the headset into a pair of high-quality headphones for music and multimedia use.
• A telescoping, noise-canceling microphone that provides accurate positioning for voice clarity.
• An in-line volume and microphone mute controls to provide gamers fingertip audio and voice direction.

The GameCom 777 headset is also compatible with VoIP internet programs such as Skype and Google Voice.

 

headset connected but not working / can't test sound of audio device


I have plantronics headset that works on a laptop OS win 10 64bit.
But it doesn't work on my desktop PC OS won 10 64bit.
downloaded and installed the latest drivers.
It's a plantronics legend UC headset
on the audio device manager there are no bars next to the headset device.
See screenshot.

any ideas how to fix this?