Windows 10: Dell XPS 13 9315 Camera won't work. Faulty Drivers?

My Dell XPS 13 9315 Camera won't work. I've made sure to disable antivirus, enable privacy settings, etc. I also don't have buttons/sliders/shutters that toggle the camera. Previous support temporarily solved the solution for a few seconds by playing around with:Camera Sensor OV01aIntelR Visual Sensing Controller DeviceIn device manager. However, nothing seems to resolve the issue. Please help!

:)

 

XPS 13 Pro won't connect to second monitor

Are you using one additional monitor or TV, or is there one of each of those?

You've changed the HDMI cable to test the connection directly from laptop's HDMI port to monitor or TV?

Make sure everything has been tried here to troubleshoot external HDMI monitor not working from Dell XPS 13 line laptop:

https://www.dell.com/community/XPS/XPS-13-9380-...

https://www.dell.com/support/manuals/en-us/xps-...

https://www.dell.com/community/XPS/Dell-XPS-not...

https://www.dell.com/support/kbdoc/en-us/000188...

https://www.dell.com/community/Laptops-General-...

https://www.dell.com/community/XPS/XPS-13-9360-...

https://www.reddit.com/r/DellXPS/comments/xy1pk...

https://finddiffer.com/can-you-connect-dell-xps...

https://www.dell.com/community/XPS/Multiple-Del...

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Touchscreen not working Windows 10 Dell XPS 13

Hello

I have a Dell XPS 13 with touchscreen. I upgraded to Windows 10 about a month ago. My touchscreen just one stopped working. I tried the driver updates on Dell website, installed BIOS and few others, and no help. Tried other suggestions from earlier posts
and many of the options (USB devices, pen and touch options) aren't on my computer.

Any suggestions on what to do would be great.

Thank you

 

Dell XPS 13 "Camera not found"

Hi Gabrielas. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

See the fixes from Dell here:
https://www.dell.com/community/XPS/Dell-XPS-13-...

Try resetting the Camera app at Settings > Apps > Apps & Features > Camera > Advanced Options.

Did you enable the Privacy setting to allow apps to use your webcam?

https://www.top-password.com/blog/enable-disabl...

https://privacy.microsoft.com/en-us/windows-10-...

Try also these steps from Microsoft for when webcam isn't working:

https://support.microsoft.com/en-us/help/s13753...

Try the Hardware & Devices troubleshooter at Settings > Update & Security > Troubleshoot.

Try Updating the webcam driver from the Dell Driver downloads site here .http://www.dell.com/support/home/us/en/19/Produ... for your Service Tag. Install it even if
it's the same or newer than the one in Device Manager reached by right clicking the Start button.

Also compare all other drivers including Chipset, display, sound, etc to make sure you have the latest on the PC maker's Support Downloads web page.

Right click Start button to access Device Manager, locate Webcam device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously
installed Drivers.

If these fail try to Uninstall the Driver, restart PC to reinstall.

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here:

http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them:

http://home.bt.com/tech-gadgets/computing/how-t...

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:

http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most
thoroughly.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing
it up to the latest version which you need anyway and by the most stable method.

http://windows.microsoft.com/en-us/windows-10/m...

This is the most stable way to change to the newer version and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

If there are any hurdles during install then these steps can overcome them:
http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
research any product advertised on the sites before you decide to download and install it.