Windows 10: Dell XPS 13 9300 BSOD's Due to Driver_State_Power_Failure

Hi all, first time poster, but have been in and out of this site for years when researching issues. Some background, info. I bought a brand-new Dell XPS 13 9300 last Summer and have basically had this problem ever since. Whenever I've tried to use sleep on this system, I would get BSOD's with the same error code, 0x00...9f. Over time I've tried many different things, including disabling sleep, only using hibernate, changing BIOS settings, updating all drivers, running tests, etc. Even when only using hibernate I'd get these crashes, and it almost always seemed related to closing the lid. I've used BlueScreenView to see logs when restarting. I've contacted Dell and their original answer was to turn off sleep in the BIOS, but when that didn't work, just to do a system refresh, which I haven't done. I recently decided to dig into the problem again after giving up for a while and have found some posts that pointed to the GoodFx fingerprint reader. This user was able to figure that out using WinDbg, which I've also tried to use. Based on the post, I turned off the option to allow windows to turn off the device, and it seemed to help for the last week. However, I came back to the laptop tonight and had another crash, pointing to pci.sys as the offending driver. Usually, ntsokrnl is the culprit. Needless to say, after spending the money to get a high-end laptop, I'm really frustrated to have to be dealing with this.

Here's the link to the most recent dump related to pci.sys: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Please let me know how I can share the previous dump that points to the usual message I get. Thank you all in advance for your help!

:)

 

no touch screen on dell xps 13

Hi JanGibbons,

Thank you for your response. I checked the specifications of Dell XPS 13 9300 and I see here that there is a version that is not touch-capable.

https://www.dell.com/support/manuals/ph/en/phbs...

I suggest that you ask the store if the laptop you purchased is touch-capable.

Sincerely,

R-ney Albarando

Independent Advisor

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research any product advertised on the sites before you decide to download and install it.

 

Dell XPS 13 9333 - Windows couldnt not complete the installation, to install windows on this computer, please restart the installation

According to Dell's official Windows 10 Creators Update page, the Dell xps 13 9333 is not listed as tested:

http://www.dell.com/support/article...-to-windows-10-creators-update?lang=en#XPS-NB



You can try a manual upgraded as suggested in my previous reply using the ISO in addition to the 12 steps before upgrading.

 

no touch screen on dell xps 13

Can someone please tell me how I can get the touch screen to work on a new Dell Xps 13 9300. The touch screen facility has not worked from day 1 now on day 3. The touch screen does not appear under the human interface driver so I cannot enable it there.
thanks