Windows 10: Dell Support Assist not starting

I use Dell Support Assist for two years but recently just wouldn't start. The opening page pops up, saying it is preparing, but never moves.I tried to un-, and reinstall, also with 'clean installation' but just the same.Of course, I tried to ask Dell but they only show robot agent, that instructs reinstallation. When I try to reach a human, they say my warranty has expired.

:)

 

dell support assist

I have to agree. I've seen far more posts here and elsewhere where Dell Support Assist has been the cause rather than the solution of Dell device issues. I'm now a Dell-only Windows (and Linux) user and don't have Dell Support Assist on any of my many devices.

 

Dell Support Assist not wanted but needed?

I do some user support on the Dell forums. Support Assist isn't needed. You can manually access the Dell downloads, specific to your PC, by using your Service Tag. This will list all downloads based on the configuration as shipped. BIOS updates are critical to only do them manually, IF NEEDED, as we have seen Support Assist BIOS corruptions (not all but some).

Its up to you with McAfee, that was one of the first things I uninstalled on my Inspiron 15 5577 model. I don't use that bloatware and use the built in Windows Defender and Malwarebytes.

Dell support (downloads)

 

Support Assist Dell

I showed you how to reinstall Dell Support Assist in my first post.

You can also install Dell Updater if your Dell supports it. Check here:

https://www.dell.com/support/article/us/en/04/s...

To troubleshoot the Bluescreen error, download, install and run BluescreenView from NirSoft here:
https://www.nirsoft.net/utils/blue_screen_view....

Report back the reported cause for further steps to fix it.