Windows 10: Dell Latitude 5450 camera is not working

Hi all.I am in the process of building brand new Dell Latitude 5450 laptops and there is a major issue with the Camera and need some help in resolving this.The laptops are rebuild to Windows 10 and the camera is not working correctly. It will show in the built in Camera App but when using Teams the camera is detected but no image is shown from the camera, just a black box. Then on a video call the call the Video enable webcam is crossed out.All the privacy options for Camera and Microphone are set to allow, it even says Teams is using the camera, as of yet no-one has found the cause to resolve

:)

 

Dell Latitude 5421 - Integrated Camera not Working

Hi,

This one is driving me nuts.

End user has a Dell Latitude 5421 integrated camera that is not working at all.

A Dell tech visited to replace the camera, but said it had the same issue, so thinks it's either a driver or an issue with the motherboard.

Before I have another technician visit to swap out hardware (user is already frustrated), I want to know if there is a driver or something obvious missing.. here is what I've tried:

• Updated BIOS to 1.12.0
  
• Updated Intel Serial IO Driver (Chipset) to 30.100.2104.1, A01
  

Checked device manager - Integrated Camera is not even in the list of available devices, however, I compared to my machine and could confirm that the users device, while it didn't have a camera, had these driver files available (these seems to be sitting under C:\WINDOWS\system32\drivers)

• ksthunk.sys
  
• SecureUSBVideo.dll
  
• usbvideo.sys
  
• WdmCompanionFilter.sys
  

There are no settings inside of Camera that are turned off, all seem to be turned on, despite having no actual working camera....

Current OS is 19042.1766 20H2.

Please - any ideas are welcome.

 

No drive found on my internal hard disk on Dell Latitude E5430.

Hello,My laptop (Dell Latitude E5430) was working perfectly till yesterday. But yesterday night, it restarted on its own and ever since, it's stuck at this screen:



Also, inside the BIOS, no UEFI bootable hard disk drive is being listed.



The UEFI flash disk option shown above is that of my bootable pen drive with Windows 10 installation copy.I googled this issue a bit and the results were as follows:

1. one thread suggested that I should run Dell's internal diagnostics to see if there anything wrong with hard disk. I did that but every component, including the hard disk one, passed these internal test.
   
   
2. a second thread suggested that I should try to remove and reseat the hard disk. I did that following Dell's user manual.
3. another thread suggested that I should reinstall my windows 10 afresh. But when I try to do so, the windows installation wizard doesn't list any drive in the hard disk. It's as if it doesn't detect hard disk at all.
   
   

In a nutshell, while the hard disk is being detected, but none of its drives is. However, the hard disk consisted of 3 drives:

1. C: with the windows' and applications' installations,
2. D: with all of my data,
3. E: which was recovery drive.

Any troubleshooting suggestions?I'm sorry I am not able to help you guys with any logs and stuff because I don't know how to get them when I can't get my Windows to boot. I'm not even sure if this is the correct section where I should be posting this thread.. I'm just so confused right now. *cry

A few weeks ago, I had upgraded (not fresh installation) from windows 10 version 1607 to 20H2. The version 1607 installation was a clean one (from scratch, after formatting the hard disk and creating new partitions).

 

Dell Monitor Camera

I have a Dell Monitor hooked to a Dell XPS Laptop. I want to use the monitor camera not the laptop camera. I've tried the suggestions from a closed thread about activating the camera but when I try the steps it keeps going to the laptop camera.

Suggestions or am I asking the impossible.