Windows 10: Dell 7390 Webcam not working

I have a Dell 7390 2 in 1 with a camera that is not being seen. The laptop firmware reports the camera is there and working, but once in windows it says not camera detected, and device manager does not show a camera.


Dell 7390

Windows 10 v1909 O/S and Drivers updated


SFC completed, updated O/S, and dell drivers updated.

Dell Diagnostics report no no issues and that camera is working

Device manager does not show a camera but does show bad bluetooth and USB Composite errors.

:)

 

Webcam not working

Hi,



Thank you for writing to Microsoft Community Forums.



This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
HP PCs - Webcam Troubleshooting (Windows 10, 8).



If you need any further assistance, please write back with the following information:

1. What happens when you are trying to access Camera app?
   
2. What is the exact error message you are getting?
   
3. What is version of Windows 10 that is installed on your device?
   
4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.
   

Regards,

 

Webcam help please

I have a DELL 'inspiron 24 5475' which has a built in webcam. I am operating windows 10, I am also operating Norton 360.

My webcam is not working, and not even listed on the device manager. any suggestions please?

 

Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

Hi,

Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:

• Run the troubleshooter for Windows apps.
• Install the driver using the compatibility mode.

Get back to us with the results of the suggested troubleshooting steps.