Windows 10: Critical System Issues Following Windows 11 24H2 Update: Boot Errors, System Freeze, and...

Two days back I received the Windows 11 24H2 Update on my system "HP Omen 16". Following the installation, I observed two identical entries for 'Windows 11 on volume 3' within the boot menu. No selection was made, and the system successfully logged into Windows after a 30-second delay.The following workday, I consulted with our IT department regarding this behavior. Upon restarting the system in their presence, the dual boot entries reappeared. Attempts to select between the entries were unsuccessful. Proceeding to 'Change defaults or choose other options' and selecting the 'Repair' option res

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Recurring Critical Events and Unexpected Shutdowns on Windows 11 System

Summary of the Problem: I am experiencing recurring critical events and unexpected shutdowns on my Windows 11 Home system. The critical events, as logged in Event Viewer, include:

1. Event ID 41 (Microsoft-Windows-Kernel-Power): The system reboots without cleanly shutting down first, indicating potential system crashes or power failures.
   
2. Event ID 161 (volmgr): Dump file creation fails due to errors during dump creation, hindering troubleshooting efforts.
   
3. Event ID 6008 (EventLog): Confirms the unexpected nature of previous system shutdowns.
   

System Information:

• Operating System: Windows 11 Home, Version 10.0.22631 Build 22631
  
• Manufacturer: LENOVO
  
• Model: 82GN (LENOVO_MT_82GN_BU_idea_FM_Legion 5 17ARH05H)
  
• Processor: AMD Ryzen 7 4800H with Radeon Graphics
  
• Installed RAM: 16.0 GB
  
• Disk Health: Checked and verified by Lenovo Diagnostic and Samsung Magician software
  
• BIOS Firmware: Up to date (LENOVO FSCN28WW, 9/21/2023)
  
• Secure Boot State: On
  

Description of Attempts Made:

1. Hardware Diagnostics: Ran diagnostics to check RAM, CPU, and hard disk stability, all returned clean results.
   
2. Driver and Firmware Updates: Ensured all device drivers, chipset drivers, and firmware (BIOS/UEFI) are up to date via Windows Update, Lenovo Vantage, and Lenovo Diagnostic tool.
   
3. Overheating Monitoring: Monitored system temperatures and verified that overheating is not the cause of the issues.
   
4. Disk Health Check: Checked disk health using Lenovo Diagnostic and Samsung Magician software, all checks returned normal.
   
5. Clean Install of Windows 11: Performed a clean installation of Windows 11 to rule out software-related issues.
   
6. System File Check (SFC): Ran the SFC tool, which returned no violations or corrupted system files.
   

Despite these efforts, the issue persists, with recurring critical events and unexpected shutdowns disrupting normal system operation. Given the detailed troubleshooting steps taken, what further actions or recommendations would you suggest to diagnose and resolve these recurring critical events and unexpected shutdowns effectively?

Thank you for your assistance.

 

System freeze when downloading the updates.

Hi Denis,

I appreciate if you could answer few questions to narrow down to the issue.

• Does the system freezes during the time of update?
• Did you install any third party security application?
• Did you install any application or make any changes prior to the issue?

As an initial troubleshooting step, I suggest you to place the computer in a Clean boot state and check if you are able to perform the updates.

Follow the Microsoft KB article to perform clean boot on the computer:

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
How to perform a clean boot in Windows - Microsoft Support

Applies to Windows 10

Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

System freeze and other perfromance issue on Windows 10.

Hi ,

Thanks and sorry for the delayed response.

I see that you are getting issues regarding system freezing. Hence I suggest you to perform a system maintenance troubleshooter and see if it fixes the issue.

Method 1: Run the System Maintenance troubleshooter


Please follow the steps to run System Maintenance troubleshooter on the computer:

• Type “Control Panel” on the search box.
• Click on Troubleshooting.
• Click on View all option on the left side of the Windows.
• Click on System Maintenance option.
• Click on Next and follow the onscreen instructions to troubleshoot the issue.
• Check if it has improved the performance.

Method 2: Clean Boot

Place your computer in clean boot state and check if it helps.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

How to perform a clean boot in Windows - Microsoft Support

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.